Desktop and file explorer folders have no association

Discussion in 'Windows 10 Help and Support' started by chuckj5, Jun 29, 2016.

  1. chuckj5

    chuckj5 Member

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    When I click on a folder (not a program shortcut) on the desktop a dialog pops up saying "This file does not have an association to perform this action. Please install a program is already installed, create a association in the Default Programs in the control panel.
    In file explorer, New Folder is grayed out and ctrl+shift+N does not create a new folder.
    I have run sfc/scannow and DISM. Also Malware, Iobit Malware and Hitman, all to no avail. I restored to an earlier date.
    Apparently this is not new, there are many references on other forums, some suggestion fixed the problem, most did not, mine included.
     
    #1 chuckj5, Jun 29, 2016
    Last edited: Jun 29, 2016
    BIGBEARJEDI likes this.
  2. Neemobeer

    Neemobeer Windows Forum Team
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    If you can upload a procmon dump, that would help solve your issue.
    • Download procmon here: Process Monitor
    • Launch procmon, in the Filter dialog, where it says Architecture, change it to Process Name is explorer.exe
    • Click Add, Apply then Ok
    • Try and and open a folder
    • Back in procmon click File > Capture Events to stop the capture
    • Click File > Save... and leave the defaults and save the PML file, zip and upload it
     
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  3. BIGBEARJEDI

    BIGBEARJEDI Honorable Member
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    Hi,
    In the meantime it would be helpful to analyze your hardware environment while we're waiting for you to upload the information Neemo asked for.

    Please tell us the Make/Model of your computer. Is it a desktop PC or a laptop? Is it an OEM computer (Dell, Acer, Gateway, HP, Toshiba etc.)? Or is it a self-built rig (one you built yourself)?

    Also, did your computer that exhibits this problem come pre-loaded from the factory with W10? Or did you upgrade it from an earlier version of windows, such as Win7/8x?

    Hopefully, Neemo can find something in your procmon dump that may present a software solution to fix that problem. You may also consider doing a W10 in-place upgrade to write over all the windows systems files and see if that fixes things. If that doesn't work you may be looking at a Windows reset, after making sure all your personal data is first backed up to external media. Normally, it's a good idea to do hardware testing if you get to this point, and we can provide you some instructions for that. If you don't, and you have a failed piece of hardware in your computer, neither of these will fix your problem either.

    Best,
    <<<BIGBEARJEDI>>>
     
  4. TerryLP

    TerryLP Active Member

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    Hi Guys,
    I am having the exact same problem. I do not wish to step on someone's thread. Should I start a new thread?
     
  5. Neemobeer

    Neemobeer Windows Forum Team
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    Terry follow reply #2 and grab the procmon dump.
     
  6. chuckj5

    chuckj5 Member

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    Sorry I can not send file, I do not have enough "likes" , can not post a reply with a link I(the log file) , have not been a member long enough and a couple more reasons. Thanks for the offer, I'll try some other forums.
    My computer is an HP Laptop, Elitebook 8740 , it came with Windows 7, it was upgraded as soon as I received the notice Win 10 was available. It has been trouble free until this problem started.

    I am not able to reply to Neemo because I just joined the Forum and I didn't have enough "Likes", Post" , a member long enough. I could not post with a linked file. Perhaps you could forward the LOG file for me? Or can I send the file outside the forum until I meet the requirements. Maybe hit me with a "Like" while you are at it To start me on my way to meeting the requirements). Eventually I will fit the criteria to meet the requirements. I am 76 so I may not live long enough to meet the requirements, in the meantime I shall continue to try to resolve my Folder problem

    Thanks
     

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  7. chuckj5

    chuckj5 Member

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    Hi,
    I was having trouble uploading the LOG.7Z file. The problem has been resolved and the file is attached to your original reply., Thanks for your assistance.
     
  8. chuckj5

    chuckj5 Member

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    I have no prob
    I have no problem with having you along for the ride. The more people that can be helped the better we all are. If no respondents have a problem with you on the thread, welcome aboard.
     
  9. TerryLP

    TerryLP Active Member

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    I am sorry. I do not seem to be able to find a way to upload the Procmon Log File. Can you give me the simple version of how to accomplish this?
     

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  10. Neemobeer

    Neemobeer Windows Forum Team
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    Zip it and upload.
     
  11. Neemobeer

    Neemobeer Windows Forum Team
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    Can you both look at registry and see if this key exists HKEY_CLASSES_ROOT\CLSID\{0E5AAE11-A475-4c5b-AB00-C66DE400274E}
     
  12. TerryLP

    TerryLP Active Member

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    Thank you. I think I have it here.
     

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  13. BIGBEARJEDI

    BIGBEARJEDI Honorable Member
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    >>>Hi Chuck; I was going to PM you that the forum Owner found a bug with your account and fixed it. That's why you were able to now upload your logfile to the thread!!:up: He asked me yesterday to let you know to try it again-but I got busy with personal issues and didn't get to it. Anyway, I see you have now uploaded the logfile Neemo originally asked for. I'm sure he'll take a look at it as soon as he gets a minute and get back to you with recommendations. In reviewing your posts, would you mind providing the hardware specs of your computer as I asked for?? That's a normal thing here, as if we provide software recommendations and they don't work, you'll have to provide us that information later on anyway.
    From my Post #3 here's what we need again:


    Please tell us the Make/Model of your computer. Is it a desktop PC or a laptop? Is it an OEM computer (Dell, Acer, Gateway, HP, Toshiba etc.)? Or is it a self-built rig (one you built yourself)?

    Thanks, and we apologize for the difficulties you had in uploading your file!<<<

    Best,
    BBJ
     
  14. TerryLP

    TerryLP Active Member

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    Neemobeer, I do have that key in my registry. Thanks
     
  15. Neemobeer

    Neemobeer Windows Forum Team
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    Chuck see if you can import this
     

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  16. Neemobeer

    Neemobeer Windows Forum Team
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    Chuck and Terry unzip this reg file and double click it. Accept the prompt and then test opening folders.
     

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  17. TerryLP

    TerryLP Active Member

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    I received this message.
     

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  18. Neemobeer

    Neemobeer Windows Forum Team
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    That should be ok, were you able to open folders after?
     
  19. TerryLP

    TerryLP Active Member

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    No, I still get the same error message.
     
  20. Neemobeer

    Neemobeer Windows Forum Team
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    Does this key exist? HKEY_CLASSES_ROOT\CLSID\{11dbb47c-a525-400b-9e80-a54615a090c0}
     

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