Heya, I've been having the same issues for a while now, where I go to troubleshoot and it gives me "The connection between your access point, router, or cable modem and the Internet is broken." I figured it was just a problem with my computer, and as I was getting a new one soon anyway, I wasn't that worried about it. Yet here I am with a new computer and the problem persists.
Note: I just thought to try it on my mum's laptop, and got the same error. I never thought to check anyone else's computers because they had never mentioned having troubles. Then again, they would never have noticed that they had the issue, since the only thing they use their computers for is browsing the web and watching youtube videos, and both those things work perfectly fine. The only reason I noticed I had an issue is because I'm unable to use Steam or connect to multiplayer servers on Minecraft; they both send back a "cannot connect to X server" message.
This all started about a month ago when we got a new ISP and a new modem along with it, a surfboard SBG6580.
From my ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Mutagen-X-27757
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : A4-DB-30-88-A7-8B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Local Area Connection* 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 16-DB-30-88-61-D1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Ethernet:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm Atheros AR8172/8176/8178 PCI-E F
ast Ethernet Controller (NDIS 6.30)
Physical Address. . . . . . . . . : 20-1A-06-33-4B-A9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm Atheros AR9485WB-EG Wireless Net
work Adapter
Physical Address. . . . . . . . . : A4-DB-30-88-61-D1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.14(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, March 8, 2014 10:36:09 AM
Lease Expires . . . . . . . . . . : Saturday, March 8, 2014 11:36:09 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 208.180.42.68
208.180.42.100
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{C593A790-1258-4A2B-B1C8-A46928421DA1}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1026:92f:3f57:fff1(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::1026:92f:3f57:fff1%10(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 369098752
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-F2-59-3F-20-1A-06-33-4B-A9
NetBIOS over Tcpip. . . . . . . . : Disabled
I have already tried making sure it's automatic, I've tried manually changing the DNS server in IPv4 to 192.168.0.1 -- when I do that I can't even browse the web. I'm at my wit's end here. Got any help?