Windows 10 Error 0x80070002 and 0x80080005: Windows Update doesn't work and its service can be started

Deses

Active Member
#1
Hi chaps!
For the last several months I've been unable to update my Windows 10 installation and use App Store, and I'm not sure if it's related but the only App I have installed (Readiy) doesn't start.The error code given by Windows Update is 0x80080005, and when I try to manually start the Windows Update service the error code is 0x80080002.

So far I tried to run sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth and no problems were shown nor fixed... I'm not able to upload nor link to the sfc cbs log. Yay!
 


Last edited:

Neemobeer

Windows Forum Team
Staff member
#3
Almost sounds like your Windows Update service is missing. Errors that end in 0002 and 0005 see below.
ERROR_FILE_NOT_FOUND
2 (0x2)
The system cannot find the file specified.
ERROR_ACCESS_DENIED
5 (0x5)
Access is denied.
 


Deses

Active Member
#4
Yeah, I tried that, but it said that everything was fine and dandy...

Almost sounds like your Windows Update service is missing. Errors that end in 0002 and 0005 see below.
ERROR_FILE_NOT_FOUND
2 (0x2)
The system cannot find the file specified.
ERROR_ACCESS_DENIED
5 (0x5)
Access is denied.
Yup, looks like there are missing files. How are they gone? I have no idea. I remember using some random tool to get rid of default non-uninstallable Win10 apps (like OneNote, Health and whatnot) but I find unlikely that it delete the Windows Update Service.

Anyway, how could I reinstall it... without reinstalling Windows if at all possible? I have a Windows 10 VM, I could copy the files from there.
 


Deses

Active Member
#5
Let's see if I can post the log now...

Dropbox - CBS log.txt

Edit: Nice, I can finally post links. :D
 


Neemobeer

Windows Forum Team
Staff member
#6
I don't think there is a way to re-install Windows Update.
You may one to try sfc /scannow if it prompts you for installation media then it may fix the issue. Otherwise I would say you are going to need to do a soft Windows install.
 


Deses

Active Member
#7
You may one to try sfc /scannow if it prompts you for installation media then it may fix the issue.
Sadly I already tried that command and it did nothing useful. :(

C:\Windows\system32>sfc /scannow

Iniciando examen en el sistema. Este proceso tardará algún tiempo.

Iniciando la fase de comprobación del examen del sistema.
Se completó la comprobación de 100%.

Protección de recursos de Windows no encontró ninguna infracción
de integridad.
In English, that would mean that nothing is corrupt and Windows is OK.

I don't think there is a way to re-install Windows Update.
I would say you are going to need to do a soft Windows install.
You break my heart. :(

What are the implications of a soft install? I understand it leaves the programs and my files, but does it reset the registry, effectively breaking almost all the programs installed? (Thank goodness I mostly use portable programs nowadays.)
Is it ok to "soft-install" an ISO with build 10586 if I have currently installed the build 10240?

Thanks for the assistance!!
 


Neemobeer

Windows Forum Team
Staff member
#8
You may also want to try
Code:
DISM /Online /Cleanup-image /RestoreHealth /Source:pathto_install.wim
The install.wim or install.esd file should be on the Windows install media under sources. There is an option in the re-install to keep data and applications, it should not affect your data or programs. I'm not sure if it maintains the registry or not. I believe it would if your applications are intact.
 


Deses

Active Member
#9
You may also want to try
Code:
DISM /Online /Cleanup-image /RestoreHealth /Source:pathto_install.wim
The install.wim or install.esd file should be on the Windows install media under sources. There is an option in the re-install to keep data and applications, it should not affect your data or programs. I'm not sure if it maintains the registry or not. I believe it would if your applications are intact.
That command sounds excellent, I'll give it a go this Friday after I clone my C: drive to have a backup... better safe than sorry!
 


Deses

Active Member
#10
Ok, clonezilla image done and iso unzipped... gonna try that command with the "install.esd" file as I don't have an "install.wim". Wish me luck!

Edit: I ran H:\> ISM /Online /Cleanup-image /RestoreHealth /Source:install.esd and it didn't work, it took a while but I'm still having the issue.
 


Neemobeer

Windows Forum Team
Staff member
#11
I also ran into that with the .esd file my thoughts on it are that either you need to have the correct esd / iso file for your current build or you can install NTLite and try converting the esd to a wim
 


Deses

Active Member
#12
Welp, I ended up reinstalling Win10 on top Win10 maintaining all the files and Windows Update works again... No amount of DISM or managed to work. :( I hope nothing broke!

Neemobeer, I tried converting the esd to wim and using the ISO from my current build instead of the newer ISO and it also did nothing. Anyway, I want to thank you for taking the time to try to help me, you are awesome. :D

I hope that whoever comes here in look for help fares better than me.
 


Neemobeer

Windows Forum Team
Staff member
#13
No problem. I also tried getting the current ISO for my install and doing the same thing because IE is broken. I probably won't reinstall because I never use IE anyways.
 


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