If you have a Windows 10 computer and you're able to group and sort and this was an upgrade from Windows 7 and not a clean install, then I could believe that. Along with the other practices I mentioned, sometimes Microsoft will leave features in, but have no way other than editing the registry to change.
From the device you say it works with Windows 10, export and upload the following registry key to compare.
HKEY_CLASSES_ROOT\CLSID\{679f85cb-0220-4080-b29b-5540cc05aab6} this is what controls the behavior of Quick Access