help, WIN 7 BSOD

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by apheng, Mar 21, 2015.

  1. apheng

    apheng New Member

    Joined:
    Mar 21, 2015
    Messages:
    2
    Likes Received:
    0
    hi, i'm apheng.
    This problem started last week. BSOD occurs repeatedly. I tried to reinstall windows installed a (clean install), but the same problem occurs again, the BSOD happens over and over again. I've also tried chkdsk and memtest but did not find any error. please help. thank you

    spec
    Proc - Intel Pentium DualCore 2,2 GHz
    Chipset - Mobile Intel GL40 Express Chipset
    Graphic - Intel GMA 4500M HD hingga 828Mb Shared, ATI Radeon HD5145GPU 512Mb
    Display - 14" WXGA 1366 x 768 piksel, HD LED Backlight (16:9) with clear superview teknologi
    Memory - 1GB RAM DDR2 Standart hingga 4GB
    Storage - 320GB/500GB SATA with shock absorbers
    Optical Drive - DVD-R/W Super Multi Double Layer
    Koneksi - Wi-Fi 802.11 b/g/n, Bluetooth (Optional), LAN 10/100Mbps, 56Kbps Modem
    Port - 2xUSB 2.0, 1xHDMI, 1xVGA Port, 4-in-1 Card reader, 1xRJ45
    camera - Built in web kamera with smart face technology
    Battery - 6 cell Lithium-ion
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,790
    Likes Received:
    1,563
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, 85007024, b2000040, 800}
    
    Probably caused by : GenuineIntel
    
    Followup: MachineOwner
    
    Hi,
    most of your dump files were like the above which usually means a hardware error occurred. Typically we see this bugcheck when someone has been overclocking and the CPU is overheating. I'm not saying your overclocking but could it be that the lappie is overheating? Ensure all vents are clear from any dust or build up. Monitor your temps using this app:
    http://www.cpuid.com/softwares/hwmonitor.html
    check your CPU is ok by running this diagnostic tool from Intel:
    https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool-64-bit-

    Code:
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    These figures tell us that your missing a service pack which contain critical updates. Please download and install SP1:
    http://www.microsoft.com/en-gb/download/details.aspx?id=5842
    Any problems installing the service pack may mean you need to install the readiness tool:
    http://www.microsoft.com/en-gb/download/details.aspx?id=3132

    Does the bsod happen when you do something particular or just random?
     
  3. apheng

    apheng New Member

    Joined:
    Mar 21, 2015
    Messages:
    2
    Likes Received:
    0
    Thank you for your response.
    bsod most often happens when I turn on internet connection. while not connecting to internet, bsod rarely occurs. when browsing, using chrome or firefox, bsod persists. thank you
     
  4. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,790
    Likes Received:
    1,563
    Hi,
    have you made sure your browsers,flash player and network driver are the latest versions? You might not be able to update the network driver as your limited to what the manufacturer releases driver wise. Looking at your machines support page (please check I have the correct one) it doesn't appear to be an update available.
    http://support.toshiba.com/support/modelHome?freeText=2464743
    See how you go updating with the service pack and if you could post the results of your temps that would be great.
     

Share This Page

Loading...