Help with Windows 10 Phone Installation

Discussion in 'Windows 10 Upgrade and Installation' started by Lambkin, Jul 24, 2015.

  1. Lambkin

    Lambkin New Member

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    I really need help upgrading my phone to Windows 10 or revert to Windows 8.1. I am in the insider program and started downloading the Windows 10 OS and it suddenly started restarting constantly. I have tried to hard/ factory reset my phone and tried using the Windows Phone Recovery Tool, but my phone will not stay on long enough to connect to my pc/ hard reset. If anyone has any suggestions or solutions for my problem I would HIGHLY appreciate it :). BTW I have a Nokia Lumia 635 which I upgraded from 8.1 to 10.
     
  2. Trouble

    Trouble Noob Whisperer

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    You might give this one a try, I've used it on my lumia once before and it got me back to factory.
     
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  3. Lambkin

    Lambkin New Member

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    Sadly, it does not work. I have tried this method. I tried it again following the exact instructions of the video, but it will just keep restarting if i hold the volume down key down. It refuses to show me the big money exclamation mark. I will try making it run out of battery, but idk if that will work. Will it try to reupdate on July 29th with the new public version of Windows 10? Because that would probably fix it.

    EDIT: Tried doing the combo without exclamation point and came up with lightning and the setting button. Can I do something with that?
     
  4. Trouble

    Trouble Noob Whisperer

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    IDK....
    Can you navigate with the settings button to about and reset phone?

    Have you tried this technique as well.
    Nokia Lumia 635 hard reset
     
  5. Trouble

    Trouble Noob Whisperer

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    I've also seen suggestions to hold the volume down key first before pressing the power button, allow the phone to vibrate, release the power button and see if that produces the exclamation.

    It seems to work differently for different providers. The first one is for ATT the second for T-Mobile.
    Maybe contacting your provider might help.
     
  6. Lambkin

    Lambkin New Member

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    Yeah, probably my best bet. But I hate going down to the Sprint store. Everytime I go there it feels like I am wasting 3 hours of my life.
     
  7. Trouble

    Trouble Noob Whisperer

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    Just reading this one for sprint.
    Perform a hardware factory reset - Lumia 635
    It suggests to remove and reinsert the battery to make sure that the phone is completely off. And then begin with first holding the volume down key before pressing the power button, when the phone vibrates release the power button but continue to hold the volume down key until exclamation.
     
  8. Lambkin

    Lambkin New Member

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    I will try letting it charge on the lightning bolt and gear icon. I'm assuming it's asking to charge, but idk. if it doesn't work and the hard reset for sprint doesn't work, let's just hope the employees can fix it. I doubt that they will have much knowledge beyond the hard reset guide though :/. Thanks for your help, I really appreciate it :)
     
  9. Trouble

    Trouble Noob Whisperer

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    I noticed upon re-reading the sprint info that the hard reset also involves the charging cable.
     
  10. Lambkin

    Lambkin New Member

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    Yes, I noticed that as well when I looked through it.
     
  11. Lambkin

    Lambkin New Member

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    Giving an ending to those who have a similar problem. I took it to the Sprint store and they messed with it, and tried to reinstall the software. That didn't work. So basically although Windows 10 comes out publicly tomorrow, be careful with OS updates on the Nokia Lumia 635 and make sure no one has issues before you install.
     
  12. Trouble

    Trouble Noob Whisperer

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    That is the computer related version.
    I don't expect the mobile version for a couple more months.
     

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