HP 6100 Photosmart printer shows offline after MS update

Discussion in 'Windows 7 Networking' started by asterix1423, Sep 19, 2011.

  1. asterix1423

    asterix1423 New Member

    Sep 19, 2011
    Likes Received:
    Good afternoon.

    My wife has Windows 7 on her computer.( Am a Linuxuser myself). We have an HP Photosmart 6100 (wireless) networkprinter.

    After each update fromWindows Update, the printer shows offline.
    Until now the only cure is to remove the printer and to re-create/add.I have no problems on my PC.The other PCs with WindowsXP have no problems also.

    I have the newest HP drivers installed

    Does anyone knowwhat the problem might be?

    (PS: I am Dutch, so forgive my poor English)
    #1 asterix1423, Sep 19, 2011
    Last edited: Sep 19, 2011
  2. Trouble

    Trouble Noob Whisperer

    Nov 30, 2009
    Likes Received:
    First you should probably address the actual or apparent cause of the problem (Windows Update).
    Click the start orb and type
    advanced system settings
    into the search box and hit enter
    Select the "Hardware" tab and then the Device Installation Settings" button.
    Select the "No let me choose what to do" radio button
    and then the "Never install driver software from Windows Update" radio button. Save changes and OK.
    Then go here, type in your product name and download and install the full feature Driver and Software package for your product specific to your computers architecture (32 or 64 bit).
    Hope this helps and welcome to the forum.

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