hi
i am using windows seven on my laptop dell inspiron 1564.
previously had dreamweaver cs4 and had no problems.
now i was installing dreamweaver cs5, photoshop cs5 and master collection of adobe
after 20 percent is installed installation stops and a blue screen comes after which i have to turn off the laptop and turn it on again.
First i got it from utorrent, then downloaded it from adobe website but seem to be getting the same problem again and again. The message i get after shutting down and starting laptop is
Windows has recovered from an unexpected shutdown
Windows can check online for a solution to the problem
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 99D5D703
BCP3: 975A1C40
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\081410-28563-01.dmp
C:\Users\Saad\AppData\Local\Temp\WER-87298-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
It never does find a solution to the problem.
I am now scanning laptop with AVG as to yet no viruses found
need anything else to know please let me know.
ok their was a virus i have attached file of the virus detail could you tell me if this could be the reason why this blue screen was appearing when downloading?
i am using windows seven on my laptop dell inspiron 1564.
previously had dreamweaver cs4 and had no problems.
now i was installing dreamweaver cs5, photoshop cs5 and master collection of adobe
after 20 percent is installed installation stops and a blue screen comes after which i have to turn off the laptop and turn it on again.
First i got it from utorrent, then downloaded it from adobe website but seem to be getting the same problem again and again. The message i get after shutting down and starting laptop is
Windows has recovered from an unexpected shutdown
Windows can check online for a solution to the problem
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 99D5D703
BCP3: 975A1C40
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\081410-28563-01.dmp
C:\Users\Saad\AppData\Local\Temp\WER-87298-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
It never does find a solution to the problem.
I am now scanning laptop with AVG as to yet no viruses found
need anything else to know please let me know.
ok their was a virus i have attached file of the virus detail could you tell me if this could be the reason why this blue screen was appearing when downloading?
Last edited: