Windows 7 Lose Internet Connection

W

wilhelm1

Well-Known Member
Joined
Aug 17, 2014
Messages
219
Okay, I am running Windows 7. I am using a Arris Surfboard SB6141 DOCSIS 3.0 Cable Modem and I am using a Netgear N300 Wireless Router WNR2000v3. Lately I am losing my internet connection for short periods of time. When I go to look at the Modem, all of the lights on the front appear to be working as they should. I am
also running a C.Crane WIFI internet radio.

I am getting a Internet Signal from Comcast. The signal provided by Comcast from the beginning, has been low and they provided me with an Amplifier that was installed in my basement.(which I am not very happy about that they are allowing me the pleasure of providing power for their signal).

So to my question how can I trouble shoot this problem? My suspicion is the Comcast Signal and I would hate to
buy a Modem/Router and find out that the Comcast Signal is dropping down and back up.
Pretty disgusted with the situation. Any help?
 
Solution
Hi Digerati,
Actually, directly from a Cox technician who came out to my apartment to troubleshoot my Internet connection due to dropouts. However, I must have mis-remembered the version numbers; sorry about that! I just looked it up on Wikipedia, and the latest DOCSIS is version 3.1. That's weird, because I clearly remember a newer version being used and the Cox Tech making me change to a newer Cable Modem with the latest DOCSIS version on it. Boy, that's strange. Anyway, here's the Wikipedia link: DOCSIS - Wikipedia

It's interesting that according to Wikipedia, the DOCSIS 2.0 to 3.0 changeover was in 2006; 11 years ago. The DOCSIS 3.1 has 2 revisions, one in 2013, and another one in 2016. I just checked my Cable...
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Update Comcast arrived at 9:45 am and left at 4:00 pm. They removed the amplifier in the basement and removed the 6 db pad off the Modem.
They temporarily ran a cable 225 feet from the road to the house presently lying on the ground. This cable will wind up underground within the week. It was not until one of the 5 Techs who arrived had a device to detect the loss in the middle of that 225 foot cable. Glad I was not paying
for this repair by the hour. My signal without the amp. and attenuator is much better. Everything shows a stronger signal, I was able to turn the WiFi radio volume down too
 
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Super! Glad it proved to be on their side and not yours. Let's hope once buried, it still works fine. 225 feet is a pretty long run.
 
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Yes, that is just to the road, then across the road and another approx. 200 feet. Signal looks good no atten. or amplifier, that is what I like best.
Not sure how far below the ground they will bury it, the tech said he thought 6 inches. Guess that is good enough. Hope to be home when they do it. Thanks for your help.
 
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That is what I was thinking. The Frost Line for water pipes is 36 inches in Maryland, not sure if there is a requirement for other lines.
 
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Frost lines really only matter for sewer and water lines. As long as there are not splices where moisture might work its say in, not sure the front line matters. But 6 inches could easily get in the way of planting shrubs or simple tilling for a garden or digging a fence post. I would mark it carefully.
 
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Digerati is right, I seen a friend back in 2003-04 who decided to dig a trench for an electrical line to his shop in the backyard sever both the Internet & phone lines. He didn't know until first, his daughter's computer wasn't working, and then the phone.

All of this could had been avoided by a free visit from AT&T, he could had been shown where the line(s) were.

So rather than saving $300 by digging the trench himself, the project cost $350 more than planned, service calls to repair broken lines can be expensive.

Cat
 
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