Microsoft Account Log In - Windows 11

[MiYarnStalker]

I cannot access my Microsoft account even though I updated my password a month ago and logged in successfully using it the same day. I'm being sent a form that wants the information that I used when I set up my account. It was included with this laptop and I upgraded to Office 365 and pay a monthly subscription fee for an increased Cloud capacity.

I can't provide the last four digits of my charge card since I used PayPal and that's not an option in the form.

What's easier? Creating a whole new account or continuing to have this online argument via New Form and still not being able to answer that same question. I just paid $1.99 a week ago and also paid $74 for a year of 365 which is about to renew.

Are there real people out there to help with this? Four times today I received the same reply with the same wording.

The Twilight Zone of Microsoft 365?

;-)

 

[Neemobeer]

This site isn't affiliated with Microsoft, so nothing we can really do to help you recover an account.

Help with the Microsoft account recovery form - Microsoft Support

support.microsoft.com

 

[ussnorway]

as for what to do... i'd toss office in the bin where it belongs unless your job actually "requires" office (xyz) its outdated and even Microsoft doesn't use it nowdays