Windows 7 multiple blue screen crashes in the last few days

[samela]

well, still no blue screen so im thinking that fixed it. I'm surprised windows update didnt just have me install those drivers

 

[Trouble]

Good to hear, that's definitely good news. As far as Windows updates and drivers are concerned it can be relatively hit and miss and sometimes not provide very satisfactory results. I always prefer getting the actual device drivers from the computer manufacturer or the actual device manufacturer to make sure Windows hasn't installed something generic with limited functionality. Anyway thanks for posting back and I hope your problem is gone for good.

 

[samela]

just got another one, I attached the .dmp file
sigh

 

[ickymay]

just got another one, I attached the .dmp file
sigh

this one is a 0x101 error which invariably involves the CPU or other hardware like mobo, This happens when the processor is either dead (unlikely) or it is deadlocked - by resource contention. This is usually caused by a driver having an exclusive hold on an object when another needs it and waits.... then times out

windows debugger didn't name a driver and did fail to load the symbol

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {19, 0, fffff88003300180, 6}

Unable to load image ndis.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ndis.sys
*** ERROR: Module load completed but symbols could not be loaded for ndis.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88003300180, The PRCB address of the hung processor.
Arg4: 0000000000000006, 0.

Debugging Details:
------------------


BUGCHECK_STR: CLOCK_WATCHDOG_TIMEOUT_8_PROC

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

CURRENT_IRQL: d

STACK_TEXT:
fffff800`00ba21e8 fffff800`02c37443 : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`03300180 : nt!KeBugCheckEx
fffff800`00ba21f0 fffff800`02c935f7 : fffffa80`00000000 fffff800`00000006 00000000`00026160 fffff880`05f645b5 : nt! ?? ::FNODOBFM::`string'+0x4e3e
fffff800`00ba2280 fffff800`03200895 : fffff800`03225460 fffff800`00ba2430 fffff800`03225460 00000000`00000000 : nt!KeUpdateSystemTime+0x377
fffff800`00ba2380 fffff800`02c873f3 : fffffa80`08628e70 fffffa80`0a11a020 fffffa80`09e6b980 0000057f`f595ba48 : hal!HalpHpetClockInterrupt+0x8d
fffff800`00ba23b0 fffff800`02c4caa0 : 00000000`00000002 fffffa80`093e3168 00000000`00000000 fffffa80`093e3060 : nt!KiInterruptDispatchNoLock+0x163
fffff800`00ba2540 fffff800`02c91a3f : fffff800`02e03e80 00000000`00000001 fffffa80`0a612168 fffffa80`0a6120e8 : nt!KxWaitForSpinLockAndAcquire+0x20
fffff800`00ba2570 fffff800`02c8673f : fffffa80`0a0ac1a0 00000000`00000002 fffffa80`0a648870 fffff880`0592a118 : nt!KeAcquireSpinLockAtDpcLevel+0x6f
fffff800`00ba25c0 fffff880`01964759 : fffffa80`0a60c7bc fffff880`059005e0 fffffa80`0a608030 00000000`00000000 : nt!KeSynchronizeExecution+0x2f
fffff800`00ba2600 fffffa80`0a60c7bc : fffff880`059005e0 fffffa80`0a608030 00000000`00000000 00000000`00000000 : ndis+0x8f759
fffff800`00ba2608 fffff880`059005e0 : fffffa80`0a608030 00000000`00000000 00000000`00000000 fffff880`059009e6 : 0xfffffa80`0a60c7bc
fffff800`00ba2610 fffffa80`0a608030 : 00000000`00000000 00000000`00000000 fffff880`059009e6 fffffa80`0a5d9040 : 0xfffff880`059005e0
fffff800`00ba2618 00000000`00000000 : 00000000`00000000 fffff880`059009e6 fffffa80`0a5d9040 fffff880`0587e30f : 0xfffffa80`0a608030


STACK_COMMAND: kb

SYMBOL_NAME: ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

BUCKET_ID: X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

Followup: MachineOwner
---------

also unfortauntely none of the drivers listed in the crash recorded a time stamp

debugger is no help at this time on this crash as it was like everything else involved in the crash completely stalled and unresponsive

I suggest you unninstall AVG completely and use MSE instead for debugging purposes

make sure you have all critical data backed up and maybe let's force the driver that's causing the 101 and hope we can catch it in a bluescreen dump file ?

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in \\\"verifier\\\" (without the quotes) and press Enter
- Select \\\"Create custom settings (for code developers)\\\" and click \\\"Next\\\"
- Select \\\"Select individual settings from a full list\\\" and click \\\"Next\\\"
- Select everything EXCEPT FOR \\\"Low Resource Simulation\\\" and click \\\"Next\\\"
- Select \\\"Select driver names from a list\\\" and click \\\"Next\\\"
Then select all drivers NOT provided by Microsoft and click \\\"Next\\\"
- Select \\\"Finish\\\" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting \\\"Delete existing settings\\\" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode (by pressing F8 repeatedly & select)
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

To disable Driver Verifier so that it no longer performs verification checks at startup, run Driver Verifier Manager again and select Delete Existing Settings in the initial dialog box.
Alternatively, click Start, then Run, and type verifier /reset in the Open box.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users

good luck and keep us posted

 

[samela]

I thought I had uninstalled avg..I ran the utility trouble suggested to completely remove it.

Ok, how safe/unsafe is this Driver Verifier?

 

[ickymay]

I thought I had uninstalled avg..I ran the utility trouble suggested to completely remove it.

Ok, how safe/unsafe is this Driver Verifier?

safe enough to identify the driver causing your crashes / unsafe enough to lock you out of your system and mean only recovery option is a reinstall ?

google it

if you make sure you have access to another PC you can always come back and ask here if your stuck

 

[samela]

well I tried it, restarted my computer, and it wouldnt boot. Turned it off then on again and tried to go into safe mode, but it came up with a startup recovery screen instead.
edit: I just tried it again and it booted this time. Now I guess I just wait for the crash. Would it be brought on by any specific software? I usually run windows live sync, but it just got updated, so I can't run the version I was running before. (it won't let you run an outdated version)

 

[ickymay]

well I tried it, restarted my computer, and it wouldnt boot. Turned it off then on again and tried to go into safe mode, but it came up with a startup recovery screen instead.
edit: I just tried it again and it booted this time. Now I guess I just wait for the crash. Would it be brought on by any specific software? I usually run windows live sync, but it just got updated, so I can't run the version I was running before. (it won't let you run an outdated version)

hopefully yes we will get repeated bluescreen crashes that create .dmp files identifying the faulting driver ?

 

[samela]

hopefully this one is more helpful

 

[ickymay]

hopefully this one is more helpful

well this is another clock timeout 101 error so something is hanging up your processor ?

no module was loaded so the driver wasn't named

is driver verifier still running ?

can you please unninstall Utorrent and if you need a replacement use Bittorent

what antivirus and or third party firewall are you running ?

 

[samela]

I have ms security essentials for anti virus. Yes driver verified should be running still. I figured I would leave it on in case that dmp didn't help. I can uninstall utorrent if u think it will help.

 

[ickymay]

I have ms security essentials for anti virus. Yes driver verified should be running still. I figured I would leave it on in case that dmp didn't help. I can uninstall utorrent if u think it will help.

yes yes please unninstall it as this could be causing crashes

 

[boborinko]

Win7 64 system is also having multiple BSODs

Home built system about 2 months old with Gigabyte GA-EP45T-UD3LR motherboard, intel q9550 cpu, Corsair XMS3 TW3X4G1333C9AG 4GB Dual Channel DDR3 RAM - - PC10666, 1333MHz, EVGA Geforce 7100gs 256mb ddr2 pcie, Western Digital SATA 250 drive, Win7 home premium 64 bit oem.

I get a BSOD at different times during startup. Sometimes before it makes it to windows, sometimes after I log in. The last 2 times was only the first startup of the day. It even happened once while logged in safe mode. I've reinstalled windows on 3 different drives, ran memtest86+ & windows mem diagnostic with no errors, removed and reinstalled memory, vid card & hard drive to ensure proper seating. The system & cpu only run about 39 degrees celcius.

I don't want to just start buying more parts ie. vid card or memory. I've attached a zipped folder containing .dmp files from the past 4 days since reinstalling windows.

I could really use some help.

 

[nmsuk]

Boborinko, can you goto realtek and update your network drivers to the latest and see if that stops the bsod. Don't use the ones on windows update as they have caused many problems.

 

[ickymay]

Home built system about 2 months old with Gigabyte GA-EP45T-UD3LR motherboard, intel q9550 cpu, Corsair XMS3 TW3X4G1333C9AG 4GB Dual Channel DDR3 RAM - - PC10666, 1333MHz, EVGA Geforce 7100gs 256mb ddr2 pcie, Western Digital SATA 250 drive, Win7 home premium 64 bit oem.

I get a BSOD at different times during startup. Sometimes before it makes it to windows, sometimes after I log in. The last 2 times was only the first startup of the day. It even happened once while logged in safe mode. I've reinstalled windows on 3 different drives, ran memtest86+ & windows mem diagnostic with no errors, removed and reinstalled memory, vid card & hard drive to ensure proper seating. The system & cpu only run about 39 degrees celcius.

I don't want to just start buying more parts ie. vid card or memory. I've attached a zipped folder containing .dmp files from the past 4 days since reinstalling windows.

I could really use some help.

I am happy to help and run an analysis on your .dmp files if you start your own thread for individual attention or it just gets confusing

 

[samela]

well my computer has "shutdown unexpectantly" twice since the 18th, but no dmp files since then yet. sigh. no other options than just waiting and hoping it catches it?

 

[admeral]

I am haveing contenuas crashes of My I7 as well reading this I am thinking it mite be my video card. this is a brand new sestem which I built and have never had this kind of problem. it seems to be nither hardware or software and both at the same time. after several crashes on it I installed linux Mint 7 64 bit and had no crashes which indicates software but then I tried installing windows 7 on it again and cant even get through windows 7 without crashing it. I then striped all of my ram down to 2 gigs of ddr 3 and tested them one at a time but it crashed on all 3 single sims which makes my ram being defective unlikly. I then thought mabie I got a bad windows 7 disk pulled one of my hard drives from my I7 and installed in in my AMD k4 which I also built and the disk installed without insadent. which tells me that it is eather motherboard or cpu or video card. I am seriosly considering pulling out my Nvidea from my amd K4 and testing on the I-7 but I hate robbing parts from one machine and trying it on another machine if I dont have to. I have read issues with the Power ports for the video card I will check that as well bye the way I am also running an OCZ 500 watt power supply.

 

[nmsuk]

500 Watt PSU is a little on the low side for the set up you have. Do you have another one you can test the system with.

 

[ickymay]

well my computer has "shutdown unexpectantly" twice since the 18th, but no dmp files since then yet. sigh. no other options than just waiting and hoping it catches it?

not bluescreen crashes then ?

 

[samela]

I think they were actually, I got one at noon yesterday while I was using the computer, but no dmp file for it. Just got another one later that day though