Insider Preview Must windows 7 or 8 be installed to get windows 10 for free?

#1
I have a legal version of windows 7 but I don't get it installed from scratch until the last updates on a HP Presario V6000. When an update of windows update is installed, the remainder of the updates fails due to the fact that windows update hangs. I tried several solutions from the internet but nothing helps. I want windows 7 to be replaced by windows 10 But windows 10 can be installed on the same laptop from scratch without any problems. How can I show that I have a legal windows 7 version and that I am entitled for a free windows 10 version?
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#2
If your copy of windows 7 is fully activated then that's all the proof you need really. Your update app may simply be corrupted. Try the windows update troubleshooter app:
http://windows.microsoft.com/en-gb/windows7/open-the-windows-update-troubleshooter

This help page is for upgrading to Windows 10. If you get the updater fixed follow the instructions or visit the Q & A page:
https://www.microsoft.com/en-gb/windows/windows-10-upgrade
 


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