Well not all of it and I need some advice and help if anyone can offer assistance My mother plays the games on publishers clearing house. If you are familiar with them, they have you install weird backdoor types of programs that probably contain massive amounts of viruses and malware. Well few nights ago she says someone hacked her computer and she tried deleting files randomly she thought was a good idea and well....yeah it even has me stumped. Now she can no longer do a system restore because it says the system restore files are missing, and that she can no longer connect to the internet because the computer is saying it has no idea what the internet even is. She's running Win7 on a basic desktop computer and we don't have the original win7 disc as it never came with the computer. She also has no backup CD's. Any ideas on how to fix this by chance? I am fluent with computers and technology, buuuuut......i've never encountered this kind of problem before.