Need Help! My computer can't normally turn off!

Discussion in 'Windows 7 Help and Support' started by roy392003, Jun 14, 2016.

  1. roy392003

    roy392003 Well-Known Member

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    Hello there. My computer can not normally turn down. I have to push the power button to turn it off. When I use the mean>turn off. It will keep loading, I have been let it load for one day. Still loading. So everytime I have to push to turn it off. I tired to restore to early backup, But all backup is gone. I don't know why. Please help. Thanks!
     
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Hi Roy,
    first can you check your cables and connections are sound?

    Do you notice if a particular app keeps running?

    Try booting into safe mode by pressing F8 when booting up and see if the machine will shut down

    Please open start menu, look in all programs for command prompt, right click on it, choose properties and then run as admin. Type:
    sfc /scannow
    Press enter and await results.

    Run a malware scan (free):
    Anti-Malware for your home and for your business
     
  3. RichM

    RichM Active Member

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    In addition to Kemical's advice how about taking a peek at what is running in startup:
    "run, msconfig, ok, startup"
     

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