New laptop, 5 BSODs in 1 week

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by rulethevegan, Aug 6, 2015.

  1. rulethevegan

    Joined:
    Aug 6, 2015
    Messages:
    5
    Likes Received:
    0
    Hi,

    Last saturday I bought a new laptop, an ASUS N751JK.
    In those few days I have had 5 BSODs. I think it has something to with the Nvidia driver but I'm not sure.
    I hope somebody here can help me, thanks in advance!
     

    Attached Files:

    • 8.rar
      File size:
      803.6 KB
      Views:
      46
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,841
    Likes Received:
    1,568
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {fffff8a004bffa58, 2, 1, fffff80003104dc1}
    
    *** WARNING: Unable to verify timestamp for netr28x.sys
    *** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
    Probably caused by : netr28x.sys ( netr28x+4b8f5 )
    
    Followup: MachineOwner
    
    Hi,
    you have a number of different Bugchecks although almost all apart from one mention the above driver as the probable cause..

    netr28x.sys Tue Feb 10 12:49:16 2015: Ralink RT2860 series Wireless LAN Card

    Normally laptop drivers are supplied by the manufacturer and checking your system support page I can find no Windows 7 drivers only Windows 8.1 and windows 10.
    Even so try un-installing the above driver and replacing it with the one found on the support page here:
    N751JK - Support
    (The Ralink driver is under Wireless)
     
  3. rulethevegan

    Joined:
    Aug 6, 2015
    Messages:
    5
    Likes Received:
    0
    Hello,

    The driver from the above link didn't work. Instead I searched for another one, specifically for Windows 7.
    Is there a way to see if this worked?
     
  4. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,841
    Likes Received:
    1,568
    If you don't bsod then consider it a success. If you do bsod send in the dumps and we'll have a look see. Sometimes it can be a driver tripping a driver but see how you go..
     
  5. rulethevegan

    Joined:
    Aug 6, 2015
    Messages:
    5
    Likes Received:
    0
    I installed a driver from this link, now everytime I restart my computer the internet connection is lost. Not one internet connection is found.
    I have to reinstall the driver everytime.
    The link from above didn't work at all, it was like it wasn't even installed.
    Is there another place where I can find a good driver?

    And thank you for the help!
     
  6. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,841
    Likes Received:
    1,568
    To be honest I had a feeling you would be back. The trouble we have is that laptop drivers are almost exclusively supplied by the manufacturer of the laptop. Graphics are the only exception and I would try downloading the 8.1 version from the support page I linked to but install it under compatibility mode for windows 7
     
  7. rulethevegan

    Joined:
    Aug 6, 2015
    Messages:
    5
    Likes Received:
    0
    This seems to work, I don't have to reinstall the driver and the internet works.
    Thanks again for the help.
     
  8. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,841
    Likes Received:
    1,568
    That's great! Any problems just post back.. :)
     
  9. rulethevegan

    Joined:
    Aug 6, 2015
    Messages:
    5
    Likes Received:
    0
    Yesterday I had another BSOD, this time it was the INVALID_PROCESS_ATTACH_ATTEMPT.
     

    Attached Files:

  10. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,841
    Likes Received:
    1,568
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 5, {fffffa8009a19040, fffffa800c720060, 0, 1}
    
    *** WARNING: Unable to verify timestamp for netr28x.sys
    *** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
    Probably caused by : netr28x.sys ( netr28x+4b8b7 )
    
    Followup: MachineOwner
    
    Hi,
    looks like the Ralink driver you have installed isn't happy. It looks similar to driver outlined above?
    netr28x.sys Tue Feb 10 12:49:16 2015
    Did you try the downloads i suggested from the support site? You will need to download them first and then uninstall the drivers before installing the older version.
    N751JK - Support
    I also have a hunch that the Nvidia streaming service has been trying access the network which ultimately is causing the bsod. You need to open Services and disable the Nvidia streaming service (this also gives a boost to fps so it's worth doing). This article might help:
    Disabling NVIDIA Streamer Service Gives Video Card Performance Boost? - Legit Reviews

    You will also find that when installing Nvidia drivers use the custom method and stop the Geforce experience being installed. This will also stop the streaming service being installed too.
     

Share This Page

Loading...