Solution to customizing the Start Menu in Windows 7
-Click "Start"
-Click "All Programs"
-Right click on an existing folder (some has it but some does not...Accessories folder will be file), but it doesn't matter which
-Click "Open all users"
If you didn't see an option for "open all users" then try another existing folder
-From there, you can navigate through the other folders
Good Luck!
-jenny