Please help BSOD - 0xa000001

Discussion in 'Windows 8 Blue Screen of Death (BSOD)' started by MrOnizuka, Apr 5, 2014.

  1. MrOnizuka

    MrOnizuka New Member

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    I had the issue with screen freeze with automatic turn off monitor. It crashed when i try to wake my screen back.
    Recently I had error with blue screen of dead with code 0xa00001. please help me to slove this error.

    PS: sorry for my bad english
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 109, {a3a01f589fac1b8a, b3b72bdef22b0861, fffff80000321bf8, 1}
    
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    
    Hi,
    of the two dump files sent, one as you know was 0xA00001 which is quite a rare bugcheck specifically for AMD GPU's and drivers. The above bugcheck occurs when a corrupt process has tried to take place and could be RAM, data or drivers.

    Norton AV is also known for causing issues. Please remove and install MSE which is very stable:
    http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

    Please uninstall your AMD GPU drivers using this application:
    http://www.wagnardmobile.com/DDU/
    That will remove anything left behind by previous installations. Install latest driver release:
    http://support.amd.com/en-us

    If after making the above changes bsod continues check your RAM using this application:
    http://www.memtest.org/

    Please post any new dump files.
     
  3. MrOnizuka

    MrOnizuka New Member

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    Thank you so much Kemical will respond back if there is any issue
     
  4. MrOnizuka

    MrOnizuka New Member

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    Dear Kamical. There is no more BSOD but there are some freeze screen after monitor turn off.

    I set never turn off hard disk, never turn off usb, and never sleep or hibernate but only set turn off monitor after 20mins.
    Once my monitor turn off i couldn't wake my computer back and need to push restart button. Please advise me.
    Maybe because i set alarm from http://onlineclock.net/ this may be the cause of my frozen screen

    Thank you so much for your help
     
  5. kemical

    kemical Windows Forum Admin
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    Hi Mr Onizuka,
    you may have some corrupt windows files. Look in the Start menu for command prompt. Right click on it and choose properties. Click 'Run as admin' and type:
    sfc /scannow
    Press enter and await results.
     
  6. MrOnizuka

    MrOnizuka New Member

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    Dear Kemical

    This is the result.

    Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.


    I also attach the csb.log as enclosed
     

    Attached Files:

    • CBS.zip
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      362.7 KB
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  7. kemical

    kemical Windows Forum Admin
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    Looking at the CBS logs I don't think the files that were not fixed are critical. It does look like many files were repaired however does the machine still exhibit the same issue?
     
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  8. MrOnizuka

    MrOnizuka New Member

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    There is not screen freeze so far. Thank so much for your advice Kemical.
     
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  9. kemical

    kemical Windows Forum Admin
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    I'll keep my fingers crossed.. :)
     

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