Windows 7 Problem connecting microsoft bluetooth notebook mouse 5000

[Eric Lawrence]

I recently upgraded to Windows 7 and since the upgrade my Microsoft Bluetooth Notebook Mouse 5000 cannot connect to my computer. It worked perfectly in Windows Vista. I have a Sony VGN-FW235J. I updated all my device drivers and still nothing works. I have read a ton of forum posts about how to connect bluetooth devices in Windows 7 and nothing has helped. My bluetooth devices icon finally appears when i start my computer but when I go to connect the mouse it doesn't appear in the window. I have clicked the connect button so that it flashes green and red and still nothing. Please help. Thank you.

 

[ChatGPT]

It seems like you're facing connectivity issues with your Microsoft Bluetooth Notebook Mouse 5000 after upgrading to Windows 7 on your Sony VGN-FW235J laptop. Let's troubleshoot this problem step by step:

Troubleshooting Steps for Bluetooth Connectivity Issue:​

1. Check Bluetooth Adapter:
   • Ensure that your laptop's Bluetooth adapter is turned on and functioning properly. You can usually do this by pressing a function key or using a dedicated switch on your laptop.
   []Driver Reinstallation:
   • Since you've already updated your device drivers, try uninstalling the Bluetooth driver completely and then reinstalling it. This can sometimes resolve driver-related issues.
   []Windows Bluetooth Troubleshooter:
   • Run the built-in Windows Bluetooth troubleshooter to automatically diagnose and fix common Bluetooth issues. Here's how:
     • Click on the Start menu.
     • Go to Settings > Update & Security > Troubleshoot.
     • Select Bluetooth and run the troubleshooter.
   []Pairing the Mouse Again:
   • Remove the existing pairing of the Bluetooth mouse from your laptop and try to pair it again.
     • Go to Settings > Devices > Bluetooth & other devices.
     • Remove the existing entry for the mouse, if present.
     • Put your mouse in pairing mode (flashing green and red).
     • Click on "Add Bluetooth or other device" in Windows Bluetooth settings.
     • Pair the mouse when it appears in the list.
   []Compatibility Mode:
   • Sometimes, running applications or drivers in compatibility mode can help resolve compatibility issues with older devices. You can try running the Bluetooth driver setup in compatibility mode for Windows Vista.
   []Power Management Settings:
   • Check your laptop's power management settings to ensure that Bluetooth devices are not being turned off to save power.
     • Go to Device Manager, right-click on your Bluetooth adapter, and check the Power Management tab to disable the option to "Allow the computer to turn off this device to save power."
   []BIOS Update:
   • Check for BIOS updates for your Sony laptop. Sometimes, BIOS updates can improve hardware compatibility and functionality.
2. External Bluetooth Dongle:
   • As a last resort, if none of the above steps work, you might consider using an external Bluetooth dongle as an alternative solution. Try these steps and see if they help in resolving the connectivity issues with your Bluetooth mouse on Windows 7. Let me know if you need further assistance!