Problem with windows 10 automatic update

Discussion in 'Windows 10 Help and Support' started by Klox, Dec 22, 2015.

  1. Klox

    Klox New Member

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    Hi All,
    last night i had a windows 10 automatic update, after a few mins is said it had failed and had to reboot my laptop.
    all i get now is a blank screen, no flashing light to show activity. I have tried all i can think of but i'm still stuck with the black screen. Any ideas
     
  2. Neemobeer

    Neemobeer Windows Forum Team
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    Unplug the laptop, and pull the battery out for a bit. Put the battery back in and turn it on. Hold shift and tap F8 and see if you can to get to safe mode or at least the recovery screen. if you can get to the recovery screen you can try rolling back Windows.
     
  3. Klox

    Klox New Member

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    Unfortunately no joy, still just a black screen.
     
  4. Neemobeer

    Neemobeer Windows Forum Team
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    Do you at least see the BIOS screen?
     
  5. Klox

    Klox New Member

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    No nothing at all, all i get when i turn the laptop on is 1 flash of the activity light and the slight sound of the internal fan. The screen just stays black.
     
  6. Neemobeer

    Neemobeer Windows Forum Team
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    Ok well a Windows update should not affect BIOS, so it sounds like you happen to have a hardware problem at the same time you were updating Windows. If you have power it is probably 1 of 2 things. The screen or more likely the motherboard. If you have an external monitor you could hook that up and reboot the computer. If you see the BIOS screen on the external monitor then your screen will need to be replaced. If you still get nothing then I would say your motherboard is toast.
     
  7. Klox

    Klox New Member

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    i've tried the external monitor and nothing, so i guess its the mother board :(
     
  8. Klox

    Klox New Member

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    thanks for your help, appriciated
     

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