Windows 7 random BSOD [help!]

bestmitbbs · Nov 28, 2011

computer randomly BSOD. Attached is one recent instance. Along with the result from CPU-Z.

Windows 7 Enterprise
Dell XPS 8100
Intel Core i7-870 processor(8MB Cache, 2.93GHz)
12GB DDR3 SDRAM at 1333MHz-2X2GB/2x4GB
ATI Radeon HD 5770 1024MB GDDR5 (320-9990)
1TB Serial ATA 2 Hard Drive 7200 RPM (342-0171)

thanks a million!

Link RemovedLink Removed

Elmer · Nov 29, 2011

STOP 0x000000FE: BUGCODE_USB_DRIVER Usual causes: USB device driver

Your latest dump file lists usbehci.sys as the probable cause. What, if any, devices do you have plugged in to your usb ports?

Can you run your PC with all usb connected devices removed (excepting mouse and keyboard!!) to see if crashes continue.

Also can you: Download and run CPU-Z. Take screenshots**/snips of the Mainboard tab, Memory tab and all the slot #'s under the SPD tab. Go to Post Reply, click on the Go Advanced button and attach the screenshots**/snips to your post for all the RAM experts to see by using the paper clip you will find on the top...

Elmer · Nov 28, 2011

Hi bestmitbbs and Welcome to The Forum.

STOP 0x000000FE: BUGCODE_USB_DRIVER
Usual causes: USB device driver

Your latest dump file lists usbehci.sys as the probable cause. This is a Windows System file and for it to be the cause of your crash is highly unlikely.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes can often indicate hardware issues.

As a Priority:

Norton is known to be a cause of BSOD's on many Windows 7 systems. I suggest that you uninstall Norton using the Link Removed in Safe Mode. Download Blue Screen friendly Link Removed due to 404 Error as its replacement. Make sure Windows firewall is enabled!

sptd.sys Sun Feb 27 19:29:52 2011 The sptd.sys driver is notorious for causing BSOD's with Windows 7. It's a driver used and installed along with Daemon Tools and Alcohol 120 which you'll also have to uninstall.
Then use the correct (32bit or 64bit) download from Link Removed to uninstall the SPTD.SYS driver.
Make sure to select the uninstall button! DO NOT SELECT INSTALL!!

snapman.sys Fri Oct 06 14:43:53 2006 Acronis True Image Snapshot Manager driver
also included in Seagate DiscWizard. Update or Uninstall.

Bugcheck Analysis:

Code:

Loading Dump File [D:\DOWNLOADS\bestmitbbs\112811-31293-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Windows\WinDbgSym*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02e64000 PsLoadedModuleList = 0xfffff800`030a9670
Debug session time: Mon Nov 28 20:18:46.538 2011 (UTC + 0:00)
System Uptime: 1 days 0:19:23.537
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {5, fffffa800be5f1a0, 80863b3c, fffffa800c7c7c48}

Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys

Probably caused by : usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+6c )

Followup: MachineOwner

Drivers:

Code:

fffff880`07a9a000 fffff880`07ad8000   1394ohci 1394ohci.sys Sat Nov 20 10:44:56 2010 (4CE7A6A8)
fffff880`01193000 fffff880`011ea000   ACPI     ACPI.sys     Sat Nov 20 09:19:16 2010 (4CE79294)
fffff880`0762f000 fffff880`076b8000   afd      afd.sys      Mon Apr 25 03:33:58 2011 (4DB4DD96)
fffff880`07bc2000 fffff880`07bd8000   AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
fffff880`07b36000 fffff880`07b83000   ajlmjx9r ajlmjx9r.SYS Mon Mar 28 16:41:57 2011 (4D90AC45)
fffff880`01366000 fffff880`01371000   amdxata  amdxata.sys  Fri Mar 19 16:18:18 2010 (4BA3A3CA)
fffff880`0dd4b000 fffff880`0dd56000   asyncmac asyncmac.sys Tue Jul 14 01:10:13 2009 (4A5BCCE5)
fffff880`07e72000 fffff880`07eb0000   AtihdW76 AtihdW76.sys Tue Jun 07 11:34:39 2011 (4DEDFEBF)
fffff880`084d0000 fffff880`08ede000   atikmdag atikmdag.sys Thu Sep 08 18:26:08 2011 (4E68FAB0)
fffff880`00da9000 fffff880`00dfa000   atikmpag atikmpag.sys Thu Sep 08 17:52:41 2011 (4E68F2D9)
fffff960`00850000 fffff960`008b1000   ATMFD    ATMFD.DLL    unavailable (00000000)
fffff880`07200000 fffff880`07207000   Beep     Beep.SYS     Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`079d1000 fffff880`079e2000   blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff880`067c8000 fffff880`067e6000   bowser   bowser.sys   Wed Feb 23 04:55:04 2011 (4D649328)
fffff960`00780000 fffff960`007a7000   cdd      cdd.dll      unavailable (00000000)
fffff880`03046000 fffff880`03070000   cdrom    cdrom.sys    Sat Nov 20 09:19:20 2010 (4CE79298)
fffff880`00ce9000 fffff880`00da9000   CI       CI.dll       Sat Nov 20 13:12:36 2010 (4CE7C944)
fffff880`01aa5000 fffff880`01ad5000   CLASSPNP CLASSPNP.SYS Sat Nov 20 09:19:23 2010 (4CE7929B)
fffff880`00c8b000 fffff880`00ce9000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`01688000 fffff880`016fa000   cng      cng.sys      Sat Nov 20 10:08:45 2010 (4CE79E2D)
fffff880`07bb2000 fffff880`07bc2000   CompositeBus CompositeBus.sys Sat Nov 20 10:33:17 2010 (4CE7A3ED)
fffff880`07fce000 fffff880`07fdc000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`07930000 fffff880`079b3000   csc      csc.sys      Sat Nov 20 09:27:12 2010 (4CE79470)
fffff880`079b3000 fffff880`079d1000   dfsc     dfsc.sys     Sat Nov 20 09:26:31 2010 (4CE79447)
fffff880`07921000 fffff880`07930000   discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
fffff880`01a8f000 fffff880`01aa5000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`07eed000 fffff880`07f0f000   drmk     drmk.sys     Tue Jul 14 02:01:25 2009 (4A5BD8E5)
fffff880`03000000 fffff880`03046000   dtsoftbus01 dtsoftbus01.sys Fri Jun 17 08:38:37 2011 (4DFB047D)
fffff880`07fe8000 fffff880`07ffb000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`03090000 fffff880`031ae000   dump_iaStorV dump_iaStorV.sys Fri Jun 11 01:46:19 2010 (4C11875B)
fffff880`07fdc000 fffff880`07fe8000   Dxapi    Dxapi.sys    Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff880`08ede000 fffff880`08fd2000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 09:50:50 2010 (4CE799FA)
fffff880`08400000 fffff880`08446000   dxgmms1  dxgmms1.sys  Sat Nov 20 09:49:53 2010 (4CE799C1)
fffff880`07882000 fffff880`078fb000   eeCtrl64 eeCtrl64.sys Sat Oct 22 02:18:28 2011 (4EA219E4)
fffff880`0dd56000 fffff880`0dd76000   ENG64    ENG64.SYS    Fri Jul 29 14:17:51 2011 (4E32B2FF)
fffff880`078fb000 fffff880`07921000   EraserUtilRebootDrv EraserUtilRebootDrv.sys Sat Oct 22 02:18:29 2011 (4EA219E5)
fffff880`07207000 fffff880`073ff000   EX64     EX64.SYS     Fri Jul 29 14:15:11 2011 (4E32B25F)
fffff880`0dca4000 fffff880`0dcda000   fastfat  fastfat.SYS  Tue Jul 14 00:23:28 2009 (4A5BC1F0)
fffff880`013bd000 fffff880`013d1000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`01371000 fffff880`013bd000   fltmgr   fltmgr.sys   Sat Nov 20 09:19:24 2010 (4CE7929C)
fffff880`0170b000 fffff880`01715000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`01a55000 fffff880`01a8f000   fvevol   fvevol.sys   Sat Nov 20 09:24:06 2010 (4CE793B6)
fffff880`01cef000 fffff880`01d39000   fwpkclnt fwpkclnt.sys Sat Nov 20 09:21:37 2010 (4CE79321)
fffff880`07b29000 fffff880`07b36000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 13:17:04 2009 (4A1151C0)
fffff800`02e1b000 fffff800`02e64000   hal      hal.dll      Sat Nov 20 13:00:25 2010 (4CE7C669)
fffff880`08446000 fffff880`0846a000   HDAudBus HDAudBus.sys Sat Nov 20 10:43:42 2010 (4CE7A65E)
fffff880`07f15000 fffff880`07f71000   HdAudio  HdAudio.sys  Sat Nov 20 10:44:23 2010 (4CE7A687)
fffff880`0846a000 fffff880`0847b000   HECIx64  HECIx64.sys  Thu Sep 17 20:54:16 2009 (4AB293E8)
fffff880`07f9e000 fffff880`07fb7000   HIDCLASS HIDCLASS.SYS Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`07fb7000 fffff880`07fbf080   HIDPARSE HIDPARSE.SYS Tue Jul 14 01:06:17 2009 (4A5BCBF9)
fffff880`07f90000 fffff880`07f9e000   hidusb   hidusb.sys   Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`066ff000 fffff880`067c8000   HTTP     HTTP.sys     Sat Nov 20 09:24:30 2010 (4CE793CE)
fffff880`01a4c000 fffff880`01a55000   hwpolicy hwpolicy.sys Sat Nov 20 09:18:54 2010 (4CE7927E)
fffff880`01248000 fffff880`01366000   iaStorV  iaStorV.sys  Fri Jun 11 01:46:19 2010 (4C11875B)
fffff880`07826000 fffff880`0783c000   intelppm intelppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
fffff880`07ad8000 fffff880`07b29000   k57nd60a k57nd60a.sys Fri Oct 16 11:29:38 2009 (4AD84B12)
fffff880`07866000 fffff880`07875000   kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`07fc0000 fffff880`07fce000   kbdhid   kbdhid.sys   Sat Nov 20 10:33:25 2010 (4CE7A3F5)
fffff800`00bab000 fffff800`00bb5000   kdcom    kdcom.dll    Sat Feb 05 16:52:49 2011 (4D4D8061)
fffff880`01200000 fffff880`01243000   ks       ks.sys       Sat Nov 20 10:33:23 2010 (4CE7A3F3)
fffff880`0166d000 fffff880`01688000   ksecdd   ksecdd.sys   Sat Nov 20 09:21:15 2010 (4CE7930B)
fffff880`01982000 fffff880`019ad000   ksecpkg  ksecpkg.sys  Sat Nov 20 10:10:34 2010 (4CE79E9A)
fffff880`07f0f000 fffff880`07f14200   ksthunk  ksthunk.sys  Tue Jul 14 01:00:19 2009 (4A5BCA93)
fffff880`0141b000 fffff880`01430000   lltdio   lltdio.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`013d1000 fffff880`013f4000   luafv    luafv.sys    Tue Jul 14 00:26:13 2009 (4A5BC295)
fffff880`02a00000 fffff880`02dfc000   lvuvc64  lvuvc64.sys  Fri Apr 01 06:02:12 2011 (4D955C54)
fffff880`00c28000 fffff880`00c77000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 13:03:51 2010 (4CE7C737)
fffff880`031ae000 fffff880`031bc000   monitor  monitor.sys  Tue Jul 14 00:38:52 2009 (4A5BC58C)
fffff880`079e2000 fffff880`079f1000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`079f1000 fffff880`079fe000   mouhid   mouhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
fffff880`00fd9000 fffff880`00ff3000   mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
fffff880`067e6000 fffff880`067fe000   mpsdrv   mpsdrv.sys   Tue Jul 14 01:08:25 2009 (4A5BCC79)
fffff880`06600000 fffff880`0662d000   mrxsmb   mrxsmb.sys   Wed Apr 27 03:40:38 2011 (4DB78226)
fffff880`0662d000 fffff880`0667b000   mrxsmb10 mrxsmb10.sys Sat Jul 09 03:46:28 2011 (4E17C104)
fffff880`0667b000 fffff880`0669f000   mrxsmb20 mrxsmb20.sys Wed Apr 27 03:39:37 2011 (4DB781E9)
fffff880`01800000 fffff880`0180b000   Msfs     Msfs.SYS     Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`011f3000 fffff880`011fd000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`0160f000 fffff880`0166d000   msrpc    msrpc.sys    Sat Nov 20 09:21:56 2010 (4CE79334)
fffff880`077d8000 fffff880`077e3000   mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`01a3a000 fffff880`01a4c000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`0182f000 fffff880`01922000   ndis     ndis.sys     Sat Nov 20 09:23:30 2010 (4CE79392)
fffff880`07a00000 fffff880`07a0c000   ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
fffff880`07a0c000 fffff880`07a3b000   ndiswan  ndiswan.sys  Sat Nov 20 10:52:32 2010 (4CE7A870)
fffff880`07e5d000 fffff880`07e72000   NDProxy  NDProxy.SYS  Sat Nov 20 10:52:20 2010 (4CE7A864)
fffff880`0772c000 fffff880`0773b000   netbios  netbios.sys  Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`076b8000 fffff880`076fd000   netbt    netbt.sys    Sat Nov 20 09:23:18 2010 (4CE79386)
fffff880`01922000 fffff880`01982000   NETIO    NETIO.SYS    Sat Nov 20 09:23:13 2010 (4CE79381)
fffff880`0180b000 fffff880`0181c000   Npfs     Npfs.SYS     Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`077cc000 fffff880`077d8000   nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
fffff800`02e64000 fffff800`0344d000   nt       ntkrnlmp.exe Thu Jun 23 03:53:23 2011 (4E02AAA3)
fffff880`01431000 fffff880`015d4000   Ntfs     Ntfs.sys     Fri Mar 11 03:39:39 2011 (4D79997B)
fffff880`01de4000 fffff880`01ded000   Null     Null.SYS     Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`07706000 fffff880`0772c000   pacer    pacer.sys    Sat Nov 20 10:52:18 2010 (4CE7A862)
fffff880`0100d000 fffff880`01022000   partmgr  partmgr.sys  Sat Nov 20 09:20:00 2010 (4CE792C0)
fffff880`00f35000 fffff880`00f68000   pci      pci.sys      Sat Nov 20 09:19:11 2010 (4CE7928F)
fffff880`016fa000 fffff880`0170b000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`0c69d000 fffff880`0c743000   peauth   peauth.sys   Tue Jul 14 02:01:19 2009 (4A5BD8DF)
fffff880`07eb0000 fffff880`07eed000   portcls  portcls.sys  Tue Jul 14 01:06:27 2009 (4A5BCC03)
fffff880`00c77000 fffff880`00c8b000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`07bd8000 fffff880`07bfc000   rasl2tp  rasl2tp.sys  Sat Nov 20 10:52:34 2010 (4CE7A872)
fffff880`0848c000 fffff880`084a7000   raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
fffff880`084a7000 fffff880`084c8000   raspptp  raspptp.sys  Sat Nov 20 10:52:31 2010 (4CE7A86F)
fffff880`08fd2000 fffff880`08fec000   rassstp  rassstp.sys  Tue Jul 14 01:10:25 2009 (4A5BCCF1)
fffff880`017ad000 fffff880`017fe000   rdbss    rdbss.sys    Sat Nov 20 09:27:51 2010 (4CE79497)
fffff880`08fec000 fffff880`08ff7000   rdpbus   rdpbus.sys   Tue Jul 14 01:17:46 2009 (4A5BCEAA)
fffff880`019e2000 fffff880`019eb000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`0669f000 fffff880`066cd000   rdpdr    rdpdr.sys    Sat Nov 20 11:06:41 2010 (4CE7ABC1)
fffff880`019eb000 fffff880`019f4000   rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`019f4000 fffff880`019fd000   rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
fffff880`0dc3a000 fffff880`0dc73000   RDPWD    RDPWD.SYS    Sat Nov 20 11:04:37 2010 (4CE7AB45)
fffff880`01a00000 fffff880`01a3a000   rdyboost rdyboost.sys Sat Nov 20 09:43:10 2010 (4CE7982E)
fffff880`00c00000 fffff880`00c18000   rspndr   rspndr.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`07b83000 fffff880`07bb2000   SCSIPORT SCSIPORT.SYS Sat Nov 20 10:34:01 2010 (4CE7A419)
fffff880`0c743000 fffff880`0c74e000   secdrv   secdrv.SYS   Wed Sep 13 14:18:38 2006 (4508052E)
fffff880`01d9d000 fffff880`01dd0000   snapman  snapman.sys  Fri Oct 06 14:43:53 2006 (45265D99)
fffff880`01d95000 fffff880`01d9d000   spldr    spldr.sys    Mon May 11 17:56:27 2009 (4A0858BB)
fffff880`0102d000 fffff880`01193000   sptd     sptd.sys     Sun Feb 27 19:29:52 2011 (4D6AA630)
fffff880`01715000 fffff880`0178b000   SRTSP64  SRTSP64.SYS  Tue Jul 27 07:31:18 2010 (4C4E7D36)
fffff880`01dd0000 fffff880`01de4000   SRTSPX64 SRTSPX64.SYS Tue Jul 27 07:31:39 2010 (4C4E7D4B)
fffff880`0c600000 fffff880`0c698000   srv      srv.sys      Fri Apr 29 04:06:06 2011 (4DBA2B1E)
fffff880`0c791000 fffff880`0c7fa000   srv2     srv2.sys     Fri Apr 29 04:05:46 2011 (4DBA2B0A)
fffff880`0c74e000 fffff880`0c77f000   srvnet   srvnet.sys   Fri Apr 29 04:05:35 2011 (4DBA2AFF)
fffff880`07a3b000 fffff880`07a3c480   swenum   swenum.sys   Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff880`031c7000 fffff880`031fd000   SYMEVENT64x86 SYMEVENT64x86.SYS Fri Apr 16 02:32:19 2010 (4BC7BE23)
fffff880`01aeb000 fffff880`01cef000   tcpip    tcpip.sys    Thu Sep 29 04:43:04 2011 (4E83E948)
fffff880`0c77f000 fffff880`0c791000   tcpipreg tcpipreg.sys Sat Nov 20 10:51:48 2010 (4CE7A844)
fffff880`0181c000 fffff880`01829000   TDI      TDI.SYS      Sat Nov 20 09:22:06 2010 (4CE7933E)
fffff880`066cd000 fffff880`066d8000   tdtcp    tdtcp.sys    Tue Jul 14 01:16:32 2009 (4A5BCE60)
fffff880`0178b000 fffff880`017ad000   tdx      tdx.sys      Sat Nov 20 09:21:54 2010 (4CE79332)
fffff880`077b8000 fffff880`077cc000   termdd   termdd.sys   Sat Nov 20 11:03:40 2010 (4CE7AB0C)
fffff960`004e0000 fffff960`004ea000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`066d8000 fffff880`066e7000   tssecsrv tssecsrv.sys Sat Nov 20 11:04:09 2010 (4CE7AB29)
fffff880`07800000 fffff880`07826000   tunnel   tunnel.sys   Sat Nov 20 10:51:50 2010 (4CE7A846)
fffff880`077e3000 fffff880`077f5000   umbus    umbus.sys    Sat Nov 20 10:44:37 2010 (4CE7A695)
fffff880`01400000 fffff880`0141ac80   usbaudio usbaudio.sys Sat Nov 20 10:43:52 2010 (4CE7A668)
fffff880`07f71000 fffff880`07f8e000   usbccgp  usbccgp.sys  Fri Mar 25 03:29:14 2011 (4D8C0C0A)
fffff880`07f8e000 fffff880`07f8ff00   USBD     USBD.SYS     Fri Mar 25 03:28:59 2011 (4D8C0BFB)
fffff880`0847b000 fffff880`0848c000   usbehci  usbehci.sys  Fri Mar 25 03:29:04 2011 (4D8C0C00)
fffff880`07e03000 fffff880`07e5d000   usbhub   usbhub.sys   Fri Mar 25 03:29:25 2011 (4D8C0C15)
fffff880`07a44000 fffff880`07a9a000   USBPORT  USBPORT.SYS  Fri Mar 25 03:29:12 2011 (4D8C0C08)
fffff880`07875000 fffff880`07881000   usbprint usbprint.sys Tue Jul 14 01:38:18 2009 (4A5BD37A)
fffff880`01ad5000 fffff880`01ae6000   usbscan  usbscan.sys  Tue Jul 14 01:35:32 2009 (4A5BD2D4)
fffff880`015d4000 fffff880`015ef000   USBSTOR  USBSTOR.SYS  Fri Mar 11 04:37:16 2011 (4D79A6FC)
fffff880`0777c000 fffff880`077b8000   VBoxDrv  VBoxDrv.sys  Mon Oct 03 15:41:54 2011 (4E89C9B2)
fffff880`0783c000 fffff880`07866000   VBoxNetAdp VBoxNetAdp.sys Mon Oct 03 15:41:54 2011 (4E89C9B2)
fffff880`07600000 fffff880`0762e000   VBoxNetFlt VBoxNetFlt.sys Mon Oct 03 15:41:53 2011 (4E89C9B1)
fffff880`07756000 fffff880`0777c000   VBoxUSBMon VBoxUSBMon.sys Mon Oct 03 15:41:54 2011 (4E89C9B2)
fffff880`01000000 fffff880`0100d000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`01ded000 fffff880`01dfb000   vga      vga.sys      Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`019ad000 fffff880`019d2000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`00e00000 fffff880`00e3c000   vmbus    vmbus.sys    Sat Nov 20 09:57:29 2010 (4CE79B89)
fffff880`01d39000 fffff880`01d49000   vmstorfl vmstorfl.sys Sat Nov 20 09:57:30 2010 (4CE79B8A)
fffff880`00f68000 fffff880`00f7d000   volmgr   volmgr.sys   Sat Nov 20 09:19:28 2010 (4CE792A0)
fffff880`00f7d000 fffff880`00fd9000   volmgrx  volmgrx.sys  Sat Nov 20 09:20:43 2010 (4CE792EB)
fffff880`01d49000 fffff880`01d95000   volsnap  volsnap.sys  Sat Nov 20 09:20:08 2010 (4CE792C8)
fffff880`0773b000 fffff880`07756000   wanarp   wanarp.sys   Sat Nov 20 10:52:36 2010 (4CE7A874)
fffff880`019d2000 fffff880`019e2000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`00e82000 fffff880`00f26000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00f26000 fffff880`00f35000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`076fd000 fffff880`07706000   wfplwf   wfplwf.sys   Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff960`00020000 fffff960`00334000   win32k   win32k.sys   unavailable (00000000)
fffff880`00e3c000 fffff880`00e50000   winhv    winhv.sys    Sat Nov 20 09:20:02 2010 (4CE792C2)
fffff880`011ea000 fffff880`011f3000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`00e50000 fffff880`00e71000   WudfPf   WudfPf.sys   Sat Nov 20 10:42:44 2010 (4CE7A624)
fffff880`0dc73000 fffff880`0dca4000   WUDFRd   WUDFRd.sys   Sat Nov 20 10:43:32 2010 (4CE7A654)

Unloaded modules:
fffff880`03070000 fffff880`03090000   ENG64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00020000
fffff880`07207000 fffff880`073ff000   EX64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  001F8000
fffff880`0dcda000 fffff880`0dd4b000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`01ad5000 fffff880`01ae3000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`03096000 fffff880`031b4000   dump_iaStorV
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0011E000
fffff880`031b4000 fffff880`031c7000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.

HTH.

bestmitbbs · Nov 28, 2011

Thanks a lot for the instructions. I have followed them and I will let you know if case more blue screens come up.

bestmitbbs · Nov 29, 2011

I followed your instructions. However, today, the blue screen appears again. Attached is the new dump file. THanks a lot!Link Removed

Elmer · Nov 29, 2011

STOP 0x000000FE: BUGCODE_USB_DRIVER Usual causes: USB device driver

Your latest dump file lists usbehci.sys as the probable cause. What, if any, devices do you have plugged in to your usb ports?

Can you run your PC with all usb connected devices removed (excepting mouse and keyboard!!) to see if crashes continue.

Also can you: Download and run CPU-Z. Take screenshots**/snips of the Mainboard tab, Memory tab and all the slot #'s under the SPD tab. Go to Post Reply, click on the Go Advanced button and attach the screenshots**/snips to your post for all the RAM experts to see by using the paper clip you will find on the top toolbar. Do not zip them up. **If screenshots, please crop.

Following Method 2 here: Link Removed . Run the SF Diagnostics tool and attach the collected files in a zip.

Can you run the attached 7601usbfix and let us know the results? Check to see if Windows update KB2615763-v2 is installed.

Finally see this Link Removed - Invalid URL

bestmitbbs · Nov 30, 2011

Yeah, I have several usb devices including a printer, a headset, a usb hub.

CPU-Z snapshots are attached.

7601usbfix shows all the files are up-to-date.

when i tried SF diagonise tool , for example, the drivers, it says "unhandled exception has occered in your application. Could not find file 'C:\DriverList.txt'
Thanks a lot!

how to check whether a windows update is installed?Link RemovedLink RemovedLink RemovedLink RemovedLink RemovedLink RemovedLink Removed

Elmer said:
STOP 0x000000FE: BUGCODE_USB_DRIVER Usual causes: USB device driver

Your latest dump file lists usbehci.sys as the probable cause. What, if any, devices do you have plugged in to your usb ports?

Can you run your PC with all usb connected devices removed (excepting mouse and keyboard!!) to see if crashes continue.

Also can you: Download and run CPU-Z. Take screenshots**/snips of the Mainboard tab, Memory tab and all the slot #'s under the SPD tab. Go to Post Reply, click on the Go Advanced button and attach the screenshots**/snips to your post for all the RAM experts to see by using the paper clip you will find on the top toolbar. Do not zip them up. **If screenshots, please crop.

Following Method 2 here: Link Removed . Run the SF Diagnostics tool and attach the collected files in a zip.

Can you run the attached 7601usbfix and let us know the results? Check to see if Windows update KB2615763-v2 is installed.

Finally see this Link Removed - Invalid URL

Elmer · Nov 30, 2011

bestmitbbs said:
how to check whether a windows update is installed?

Control Panel >> Windows Updates >> View Update History. Trawl your way through the list looking for the "required number".

Alternatively, try and install the update, if it's already installed it will tell you so.

Sadly the Seven Forums folder was empty. Can you post a screen of the Mainboard tab of CPU-Z please? (Oh, and don't forget to disconnect the USB devices to try out).

bestmitbbs · Dec 1, 2011

Link RemovedI installed the update, and it didn't tell me it is installed. Here is the mainboard tab of cpuz. Thanks a lot!

bestmitbbs said:
Yeah, I have several usb devices including a printer, a headset, a usb hub.

CPU-Z snapshots are attached.

7601usbfix shows all the files are up-to-date.

when i tried SF diagonise tool , for example, the drivers, it says "unhandled exception has occered in your application. Could not find file 'C:\DriverList.txt'
Thanks a lot!

how to check whether a windows update is installed?View attachment 17242 View attachment 17243 View attachment 17244 View attachment 17245 View attachment 17246 View attachment 17247 View attachment 17248

Trouble · Dec 1, 2011

bestmitbbs said:
when i tried SF diagonise tool , for example, the drivers, it says "unhandled exception has occered in your application.

Did you try to right click on the SF Diagnostic Tool's executable and choose "Run as Administrator" from the right click context menu? That generally works.

Elmer · Dec 1, 2011

bestmitbbs said:
I installed the update, and it didn't tell me it is installed. Here is the mainboard tab of cpuz. Thanks a lot!

Thanks for the snip. It didn't help . Not your fault. I was hoping to find a bios update that may address your problem. On the Dell site there is only one bios release so I think we can categorically state you have the latest available!!

bestmitbbs · Dec 2, 2011

OK, attached is the results of SF Diagnostic Tool. Thank you!

Trouble said:
Did you try to right click on the SF Diagnostic Tool's executable and choose "Run as Administrator" from the right click context menu? That generally works.

Link Removed

bestmitbbs · Dec 11, 2011

OK, attached are two new minidump files. Thank you!

bestmitbbs said:
OK, attached is the results of SF Diagnostic Tool. Thank you!

View attachment 17280

Elmer · Dec 11, 2011

STOP 0x000000FE: BUGCODE_USB_DRIVER
Usual causes: USB device driver.

Your latest dump file lists usbehci.sys as the probable cause. This is a Windows System file and for it to be the cause of your crash is highly unlikely.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes can often indicate hardware issues.

bestmitbbs said:
Yeah, I have several usb devices including a printer, a headset, a usb hub.

Did you try running the PC with all unnecessary usb peripherals unplugged? What make model numbers are these?

Elmer · Dec 11, 2011

Just spotted a good update for your Broadcom Ethernet NIC driver:

k57nd60a.sys Fri Oct 16 11:29:38 2009 Broadcom Ethernet NIC. Oct. 2011.

I'd also seriously think if I needed any of the following to actually start running when Windows starts:

Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
SunJavaUpdateSched REG_SZ "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
ObihaiMiddleWare REG_SZ C:\Program Files (x86)\OBIHAI\mware.exe
BCSSync REG_SZ "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
LWS REG_SZ C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe -hide

Location: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
chromium REG_SZ C:\Users\**\AppData\Local\Google\Chrome\Application\chrome.exe --no-startup-window

Also in MSConfig:
Dropbox
Logitech Product Registration (huh??)

In Services:
Set Bonjour to Manual from Automatic start

Windows 7 random BSOD [help!]

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