Windows 7 Seemingly random pattern opf BSOD

[hg3300]

I don't know what to do...people keep suggesting MEMTEST which I've done so many times....there's NOT A PROBLEM with my memory! I'd have found out by now!

But I can't tell what's causing the problem and I'm getting sick of having so many Blue Screens! It can't be good for my computer. :/

Please help me stop the Blue Screens FOR GOOD.

 

[GeneralHiningII]

How long did you run memtest for?

There are problems with the following programs (according to Windows Error Reporting):
- iTunes (starting from the 23rd May 2012)
- Windows Media Player (Starting 24th September 2012) (I suggest using VLC instead of the default Windows Media Player, as the default one has been known to cause problems. VLC link: VideoLAN - Official page for VLC media player, the Open Source video framework!)
- Google Chrome (starting 12th April 2012)
- Skype (Starting 21st October 2012) (uninstall it or update to the latest version)
- AOL Instant Messager (Starting 11th November 2012) (uninstall it or update to the latest version)
- Many problems with Explorer.exe

This is the user shell, which we see as the familiar taskbar, desktop, and other user interface features.

- Many problems with svchost.exe (more on this later)

BEFORE CONTINUING:

- If you have overclocked any parts of your system, return them to stock speeds for now. Feel free to re-overclock once the problem is fixed.
- Uninstall any AntiVirus Softwares you have installed on your system, and use http://windows.microsoft.com/en-US/windows/security-essentials-download for now. Feel free to reinstall your old AntiVirus Software once the problem is fixed.
(Note: Make sure to only have one AntiVirus installed on your system at any time)
- Update all of the programs listed in Control Panel (Root: Start > Control Panel > Programs and Features > Uninstall a program)
- Disconnect any external device that is not required (External Hard Drives, Chargers, Headphones etc.)

Debug session time: Sun Dec  2 10:57:20.836 2012 (UTC + 11:00)
Loading Dump File [C:\Users\MZ\SysnativeBSODApps\120112-43437-01.dmp]
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:45:05.606
Bugcheck code 0000004E
Arguments: 
Arg1: 00000099, A PTE or PFN is corrupt
Arg2: 000b0274, page frame number
Arg3: 00000003, current page state
Arg4: 0006d8f9, 0
BUGCHECK_STR:  0x4E_99
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  [B][COLOR=#ff0000]chrome.exe[/COLOR][/B]
FAILURE_BUCKET_ID:  0x4E_99_nt!MiBadShareCount+24
BiosVersion = V1.2
[COLOR=#ff0000]BiosReleaseDate = 09/24/2009[/COLOR]
SystemManufacturer = MSI
SystemProductName = MS-7578
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Nov 26 20:27:18.003 2012 (UTC + 11:00)
Loading Dump File [C:\Users\MZ\SysnativeBSODApps\112612-51890-01.dmp]
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
System Uptime: 2 days 7:08:50.363
Bugcheck code 0000001A
Arguments: 
Arg1: 00041790, The subtype of the bugcheck.
Arg2: c08025c8
Arg3: 0000ffff
Arg4: 00000000
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  [B][COLOR=#ff0000]chrome.exe[/COLOR][/B]
FAILURE_BUCKET_ID:  0x1a_41790_nt!MiDeleteVirtualAddresses+41a
BiosVersion = V1.2
[COLOR=#ff0000]BiosReleaseDate = 09/24/2009[/COLOR]
SystemManufacturer = MSI
SystemProductName = MS-7578
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Nov 10 12:04:19.918 2012 (UTC + 11:00)
Loading Dump File [C:\Users\MZ\SysnativeBSODApps\111012-32203-01.dmp]
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
System Uptime: 4 days 0:50:23.262
Bugcheck code 0000001A
Arguments: 
Arg1: 00008887, The subtype of the bugcheck.
Arg2: 85b355a8
Arg3: 86ad71e4
Arg4: 00000500
BUGCHECK_STR:  0x1a_8887
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
[COLOR=#ff0000]PROCESS_NAME:  [B]svchost.exe[/B][/COLOR]
FAILURE_BUCKET_ID:  0x1a_8887_ZEROED_PAGE_CORRUPTED
BiosVersion = V1.2
[COLOR=#ff0000]BiosReleaseDate = 09/24/2009[/COLOR]
SystemManufacturer = MSI
SystemProductName = MS-7578
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Nov  5 16:00:34.957 2012 (UTC + 11:00)
Loading Dump File [C:\Users\MZ\SysnativeBSODApps\110512-35109-01.dmp]
Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
System Uptime: 3 days 21:24:49.300
Bugcheck code 0000001A
Arguments: 
Arg1: 00005003, The subtype of the bugcheck.
Arg2: 8da00000
Arg3: 00009412
Arg4: 09415a24
BUGCHECK_STR:  0x1a_5003
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
[COLOR=#ff0000]PROCESS_NAME:  [B]rundll32.exe[/B][/COLOR]
FAILURE_BUCKET_ID:  0x1a_5003_nt!MiAllocateWsle+6f
BiosVersion = V1.2
[COLOR=#ff0000]BiosReleaseDate = 09/24/2009[/COLOR]
SystemManufacturer = MSI
SystemProductName = MS-7578
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Two of those dumps point to Google chrome. Try using a different internet browser such as Safari, Firefox or Opera.


To stop the svchost.exe problem:

Go to start menu and type in "msconfig".
Under the Services tab, click "Hide all Microsoft Services", then click "Disable All".
Under the Startup tab, click "Disable All". Then go through the list and enable your AntiVirus.
Under the General tab, select "Selective Startup". Make sure only the boxes named "Load System Services" and "Load Startup Items" are checked.
Click "Apply", and restart the computer.

stopping the svchost.exe crash should also fix rundll32.exe as well.

Driver List (Drivers in red should be updated or removed)

**************************Sun Dec  2 10:57:20.836 2012 (UTC + 11:00)**************************
[COLOR=#ff0000]mchInjDrv.sys       Wed Jan 11 18:07:52 2006 (43C4AEC8)[/COLOR]
[COLOR=#ff0000]SSPORT.sys          Wed Nov 22 15:41:42 2006 (4563D506)[/COLOR]
[COLOR=#ff0000]PxHelp20.sys        Thu Mar 13 12:57:44 2008 (47D88A18)[/COLOR]
nvsmu.sys           Mon Jun 29 17:36:34 2009 (4A486F02)
hcw89.sys           Wed Aug 12 01:03:00 2009 (4A818824)
[COLOR=#ff0000]tbhsd.sys           Wed Aug 26 22:15:36 2009 (4A952768)[/COLOR]
netr61.sys          Fri Oct 16 14:13:52 2009 (4AD7E4F0)
amdxata.sys         Sat Mar 20 03:19:01 2010 (4BA3A3F5)
RTKVHDA.sys         Wed Jul 28 20:00:28 2010 (4C4FFFBC)
[COLOR=#ff0000]nvmf6232.sys        Thu Aug 12 21:45:46 2010 (4C63DEEA)[/COLOR]
[COLOR=#ff0000]nx6000.sys          Fri Dec  3 09:23:35 2010 (4CF81C67)[/COLOR]
nvBridge.kmd        Sat May 21 13:57:55 2011 (4DD73843)
GEARAspiWDM.sys     Fri May  4 05:55:59 2012 (4FA2E2CF)
point32.sys         Mon May 28 00:19:48 2012 (4FC23804)
dc3d.sys            Mon May 28 00:19:55 2012 (4FC2380B)
nvhda32v.sys        Wed Jul  4 01:24:41 2012 (4FF30EB9)
MpFilter.sys        Fri Aug 24 05:09:09 2012 (50367FD5)
nvlddmkm.sys        Wed Oct  3 04:15:55 2012 (506B2F5B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed

There are four drivers that I'm not sure of:
MpKsl22b7cbe3.sys
MpKsl0d839251.sys
MpKslc016d719.sys
MpKsl4f716d2a.sys
Check Google or Bing for driver details.

 

[usasma]

Just FYI - drivers that use this format:
MpKsl - - - - - - - - .sys (8 random alphanumeric characters, all lower case, before the .sys)
are usually dynamic drivers from Microsoft Security Essentials (MSSE). This means that the drivers are created by MSSE when it's running and are assigned these random names while being used. They will be deleted when MSSE is done with them. If you check the reports, you'll notice that the drivers don't usually appear in any system listing.

They shouldn't be seen (so something unknown happened to trap them in the memory dump), so it may be that:
- there's a problem with MSSE (un-install and then re-install a fresh copy)
- there's an infection on the system (run a couple of these free scans: Link Removed )

 

[hg3300]

Here's what I did:
-uninstalled and updated
-iTunes to the latest version
-Google Chrome to the latest (beta) version
-Skype to the latest version (including Click to Call)
-Microsoft Security Essentials

-Updated
-Audials
-Realtek High Definition Audio Driver
-Samsung Universal Print Driver
-Samsung CLP-300 Series SmartPanel
-NVIDIA Drivers
-Microsoft Mouse and Keyboard Center

Removed
-AIM

Did nothing with
-Windows Media Player (already up to date)

Updated drivers
-nx6000.sys 12/13/2010 1:37 PM (Microsoft HD-6000 Webcam driver)
-nvmf6232.sys 12/31/1999 7:00 PM (not sure why it's older now...) (NVIDIA Network driver)
-tbhsd.sys 11/28/2012 11:04 AM (Audials Tunebite driver)
-pxhelp20.sys 6/16/2008 3:00 AM (not sure what this is for...it's a Sonic driver...and I heard it affects LowerFilters)
-SSPORT.SYS 3/2/2009 2:12 PM (Samsung Printer Port driver)

CAN'T FIND
mchInjDrv.sys
MpKsl22b7cbe3.sys
MpKsl0d839251.sys
MpKslc016d719.sys
MpKsl4f716d2a.sys

FYI I may have been running a scan when I created those files for my BSODs....not sure if that would have any affect on the Memory Dump Files...but I uninstalled MSE and reinstalled anyway. (I also ran Bitdefender Online just for kicks)

I went into msconfig and disabled some services and startup programs...will do a more thorough sweep if problems persist.

Lastly, Chrome...not sure why my computer would have a problem with it...but it's not something I'd like to get rid of. If it was a widespread issue, I'm sure I'd have heard more about it. Of course, I am using the Beta. Perhaps I should switch to the non-beta version.

The iTunes problems I have been having (at least recent ones) stem from a movement of my video files to my secondary hard drive...I've noticed that there's a 50/50 chance of iTunes crashing when trying to load a file from the drive. But this is an issue that's unrelated to my blue screens, unless it can somehow tie in with causing them.

Windows Media Player...I don't know what to say...but it seems to take a long time to fully load and update itself...its title bar switching between "not responding" and responding while it does this (if I'm playing something the time will skip randomly as it plays...in order, but like from 0:04 to 0:13 or something)
Again...not sure if this is related to my blue screen problem.

 

[usasma]

Just FYI - mchInjDrv.sys is most likely a part of some program that uses A Squared components - so please uninstall it.
It can also be used by many different programs - to include malware. I've updated the link at the Driver Reference Table with a bit more info (it got trimmed out because the table couldn't handle the symbol for "squared".

If the scans came out clean then it's likely that this is from a legitimate program (which could still be causing problems - and may be conflicting with MSSE).

 

[hg3300]

Re: Seemingly random pattern of BSOD

Just FYI - mchInjDrv.sys is most likely a part of some program that uses A Squared components - so please uninstall it.
It can also be used by many different programs - to include malware. I've updated the link at the Driver Reference Table with a bit more info (it got trimmed out because the table couldn't handle the symbol for "squared".

If the scans came out clean then it's likely that this is from a legitimate program (which could still be causing problems - and may be conflicting with MSSE).

Well, sure...but the driver isn't even on my computer...I've tried searching it and I looked in the most obvious locations...

I did find a mention of it in the Registry...some key called "LEGACY_MCHINJDRV" (location HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root and ControlSet002, ControlSet003, etc.)

I suppose I could delete those keys...not to mention the approximately 82 keys that begin with "MPKS" that you were talking about earlier.
[h=1][/h]

 

[usasma]

Re: Seemingly random pattern of BSOD

No need to delete this stuff from the registry - it's not hurting anything in there, and it may be useful to the system.

As long as you've run several different antivirus scans on the system, then it's probably OK to just leave them be.

 

[hg3300]

Re: Seemingly random pattern of BSOD

well...my system seems stable, for now. Thanks. I did have a problem with Google Chrome apparently causing issues when I close the window (crashes) and otherwise Windows Update crashing the computer to install updates, but I'll be looking into both of these. I might just install the regular version of Chrome instead of the beta.

Only one crash since we have last spoken, and yes, it was probably Chrome. As I said, will be looking into it.

 

[usasma]

Re: Seemingly random pattern of BSOD

Glad to hear that things have started to stabilize.

Get rid of beta software when having problems.

Windows Updates are (IMO) the single most important thing to keep a system running smoothly.
If they're not up to date, post back and I'll refer you to an expert in those matters.