the ordinal 96 could not be located

Discussion in 'Windows 7 Help and Support' started by jyeagley3, Jun 25, 2010.

  1. jyeagley3

    jyeagley3 Honorable Member

    Joined:
    Jun 23, 2010
    Messages:
    29
    Likes Received:
    4
    I installed Uniblue Registry Booster (paid for it!) and each time I run it I get the following error message 3 times during the scan: "the ordinal 96 could not be located in the dynamic link library SHELL32.dll"
    I have never, ever gotten this message before in Windows 7 or any other Windows. Uniblue's solution is for me to go to : http://sdl.uniblue.com/guides/general/General_Win7_Repair_Windows_7.pdf and repair Windows 7. This doesn't appear to be an option for me since I downloaded and upgrade from Microsoft and have no disk. I'm not sure I'd do it anyhow. Seems suspicious that this error just appeared.
    Anyone familiar with this? It seems to have absolutely no effect on whatever I'm doing on the PC
    Thanks for any help
    Jerry
     
  2. Mitchell_A

    Mitchell_A Excellent Member

    Joined:
    Feb 7, 2009
    Messages:
    5,068
    Likes Received:
    240
    I don't have the time to look at the attached pdf right now, but have you tried simply reinstalling the application? Just download the trial and activate with your product key you received at the time of purchase.
     
  3. jyeagley3

    jyeagley3 Honorable Member

    Joined:
    Jun 23, 2010
    Messages:
    29
    Likes Received:
    4
    Their first suggestion, and what I did, follow to the letter:
    What I would ike you to do is to perform a clean reinstallation. Below is a step by step procedure to uninstall any Uniblue program:
    1. First please close the program.
    Check whether it's still running in the background, in which case you should see the program's icon in the system tray next to the system clock.
    Right click on this icon and choose Exit.

    2. Goto Start -> Control Panel -> Add / Remove Programs
    (In case of Vista or Windows 7 : Start button -> Control Panel -> Programs and Features)

    3. Locate the entry for the Uniblue program in the list of installed applications
    4. Click once on this entry and then click the button 'Remove'
    5. When prompted if you want to remove this application click 'Yes'
    This will initiate the uninstallation wizard which will remove the program from your computer.
    Having uninstalled the program, the next step is to delete any remaining application data. To do so, kindly follow these steps:
    6. Go to Start, type in the following in the run box (or search box in case of Windows Vista and Windows 7), and press Enter:
    %appdata%
    You should find a Uniblue folder in here. Please manually delete the sub-folder within it for the program you want to remove.
    7. Then go to the following folder: C:\Program Files\Uniblue
    And manually delete the sub-folder within it for the program you want to remove.

    Having done the above, you can re-download the program from the following link:
    http://www.uniblue.com/support/downloads/
    Remembering where you downloaded the program to, double click on the file in order to re-install the program, taking care to enter the registration information correctly (if asked).

    Same error still occurs
    Thanks for the nearly immediate response!!
    Jerry
     
  4. patcooke

    patcooke Microsoft MVP
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    May 16, 2010
    Messages:
    5,454
    Likes Received:
    268
    A dll file is a collection of dynamic link runtime routines and the one uniblue is looking for would seem not to exist in your version of shell32.dll. You can download a legal MS approved copy of Windows 7 Repair disk from the link below - burn the image to a dvd, boot from it and run the repair to see if that solves your problem. If not, I'd go back to Uniblue and tell them the ball is firmly in their court and if they can't offer you proper product support then you require a refund of the purchase price.

    http://neosmart.net/blog/2008/download-windows-vista-x64-recovery-disc/
     
  5. jyeagley3

    jyeagley3 Honorable Member

    Joined:
    Jun 23, 2010
    Messages:
    29
    Likes Received:
    4
    Great, I'll download and burn. One question that I have and am afraid of the answer. Will I need to reinstall all of my software programs and backup from my exteral drive after the repair?

    Thanks alot for all you have helped, I'll go download now
    Jerry
     
  6. jyeagley3

    jyeagley3 Honorable Member

    Joined:
    Jun 23, 2010
    Messages:
    29
    Likes Received:
    4
    I just noticed the link says Vista x64 and I'm running Windows 7 Home Premium. Will this work?
     
  7. patcooke

    patcooke Microsoft MVP
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    May 16, 2010
    Messages:
    5,454
    Likes Received:
    268
    No - the good news is that a repair will not make any changes to installed apps.
     
  8. patcooke

    patcooke Microsoft MVP
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    May 16, 2010
    Messages:
    5,454
    Likes Received:
    268
    The downloads for windows 7 is a bit further down the page.
     
  9. jyeagley3

    jyeagley3 Honorable Member

    Joined:
    Jun 23, 2010
    Messages:
    29
    Likes Received:
    4
    Sorry to be a pain but there is a Windows 7 Recovery disc there as well. Should I use that or the Vista?
     
  10. patcooke

    patcooke Microsoft MVP
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    May 16, 2010
    Messages:
    5,454
    Likes Received:
    268
    It's the Windows 7 recovery disk you need.
     
  11. cybercore

    cybercore New Member

    Joined:
    Jul 7, 2009
    Messages:
    15,823
    Likes Received:
    321

    With your 7 installation DVD in drive, Start -> cmd -> sfc /scannow, it'll take time so wait for the operation to complete.
     
  12. patcooke

    patcooke Microsoft MVP
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    May 16, 2010
    Messages:
    5,454
    Likes Received:
    268
    He hasn't got a Windows 7 disk.
     
  13. Mitchell_A

    Mitchell_A Excellent Member

    Joined:
    Feb 7, 2009
    Messages:
    5,068
    Likes Received:
    240
  14. jyeagley3

    jyeagley3 Honorable Member

    Joined:
    Jun 23, 2010
    Messages:
    29
    Likes Received:
    4
    Okay. Now I'm totally confused, fatigued, desperate, and others. When I started the process of downloading the files from the above link I was told that 1st I'd need to install ImageBurn. Well, their download page is just a little confusing so I mistakenly downloaded and installed Express Burn or something like that. OK, no harm no foul. Finally found ImgBurn, downloaded and installed it..this is good. Now I have Img Burn open, utorrent.exe downloaded but not installed, and Windows 7 64-bit Repair Disc.torrent downloaded but not installed or open. I have absolutely no idea where to go from here.
    I'm not looking for sympathy (although I need some) but I'm a 61 year old very medium ability computer user. If I have to run 3 files to install or burn 1 repair disk, I fear my facilities will overload.
    You guys have been totally GREAT working with me and if you want to just drop this and leave it where it is, I'll understand.
    I will not play with this stuff without positive direction for I fear I'll lose the use of my computer. Some of the stuff is just too delicate. I did print off the directions for using ImgBurn and there's pictures and all. I believe I could follow this but I don't know where to go from where I am.
    Thanks
    Jerry
     
  15. patcooke

    patcooke Microsoft MVP
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    May 16, 2010
    Messages:
    5,454
    Likes Received:
    268
    No problem. You now have the .torrent file which contains the instructions to tell uTorrent how to download the file which you will be be burning so you now need to:

    1. Install uTorrent to download the file
    2. Double click on the .torrent file you downloaded

    This will start uTorrent and start your download of the image you need

    It will take some time as it is quite big. Once downloaded you will be using imgburn to create a bootable dvd from your downloaded torrent.

    Hopw that clarifies things a bit for you.
     
  16. jyeagley3

    jyeagley3 Honorable Member

    Joined:
    Jun 23, 2010
    Messages:
    29
    Likes Received:
    4

    Just exactly what I needed. Great and thanks so much.
    Jerry
     
  17. jyeagley3

    jyeagley3 Honorable Member

    Joined:
    Jun 23, 2010
    Messages:
    29
    Likes Received:
    4
    You are just a great instructor. I managed to get the disc burned (although the file that looks like a disc went to the downloads folder), shut down, booted to the disc, ran the tests and it found, I think 3 boot errors, created a new boot, and rebooted into Windows normally. I have already uninstalled Registry Booster and got a refund so I won't know if it corrected that or not, but it did find and correct 3 problems.

    These Forums are so, so helpful to guys like me and it's because of guys like you!
    Thanks so much
    Jerry
     
  18. jyeagley3

    jyeagley3 Honorable Member

    Joined:
    Jun 23, 2010
    Messages:
    29
    Likes Received:
    4
    You are just a great instructor. I managed to get the disc burned (although the file that looks like a disc went to the downloads folder), shut down, booted to the disc, ran the tests and it found, I think 3 boot errors, created a new boot, and rebooted into Windows normally. I have already uninstalled Registry Booster and got a refund so I won't know if it corrected that or not, but it did find and correct 3 problems.

    These Forums are so, so helpful to guys like me and it's because of guys like you!
    Thanks so much
    Jerry
     
    Mitchell_A and (deleted member) like this.
  19. patcooke

    patcooke Microsoft MVP
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    May 16, 2010
    Messages:
    5,454
    Likes Received:
    268
    Very kind of you to leave such feedback - glad you've made progress (and learned a few new bits and pieces in the process).
    Regards,
    Pat
     
  20. Mitchell_A

    Mitchell_A Excellent Member

    Joined:
    Feb 7, 2009
    Messages:
    5,068
    Likes Received:
    240
    Thanks for the positive feedback - reputation for your co-operation.
    Thanks for using the Windows 7 Forums, see ya around :)
     

Share This Page

Loading...