Unexpected Store Exception crash

#1
Hello,

I have been having regular crashes as of late (every day once or twice usually). They were always freezes, my computer would become unresponsive and there would be no blue screen and no dump files generated, so it was very hard to debug. Today it actually produced a blue screen with crash dump that i'd like to share with you guys. I have included the W7F files and a CBS.log from sfc /scannow as it did find some corrupt files. I also did a dism /online /cleanup-image /restorehealth. Both commands were recommended in a different thread. Complete output of that here:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.10586.0

Image Version: 10.0.10586.0

[==========================100.0%==========================]
The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>

I was hoping you guys could check out my dump files and check if there would be anything else I can fix.

Thanks!
 


Attachments

Neemobeer

Windows Forum Team
Staff member
#2
The dump file is indicating that Windows failed loading data from the hard drive into memory. The hard drive is most likely the culprit in this case, but other reasons for this could include bad memory or malfunctioning AV. I would grab a copy of Hiren's or Ultimate Boot Disc and
  • Run a drive fitness test
  • memory test
  • If those don't detect anything then try disabling or removing your AV and see if the BSOD comes back
Another suggestion would be to look in Device Manager at your Hard drive and if you have a generic driver, check the manufacturer site for a hard drive driver.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#3
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 154, {ffffe0014ce53000, ffffd0002093a080, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!SMKM_STORE<SM_TRAITS>::SmStUnhandledExceptionFilter+22 )

Followup: MachineOwner
Hi,
as your aware windows store caught an unexpected exception. Looking over your dump file there are number of possible issues:
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 19.6 GB
Total Space: 114.0 GB
File System: NTFS
Model: KINGSTON SV300S37A120G

Windows needs at least double of the above free space to work effectively. Please either delete or burn to disk enough data so that you have at least 40GB free space, more if possible.

Bios
You have an old bios and there has been many compatibility updates. If your unsure about the process do not attempt it but rather pay a local tech or computer shop to do it for you.
BiosVersion = 1.20
BiosReleaseDate = 09/04/2014
SystemManufacturer = MSI
SystemProductName = MS-7885
SystemVersion = 1.0
BaseBoardManufacturer = MSI
BaseBoardProduct = X99S SLI PLUS (MS-7885)

Type AMI BIOS
Language English
Release Date 2016-06-08
Version 1.C
File Size 5.92 MB File
Description
- Enhanced Game Boost function.
- Improved memory compatibility.
- Improved OC Genie function.

Type AMI BIOS
Language English
Release Date 2016-04-11
Version 1.B
File Size 5.98 MB File
Description
- Support Broadwell-EP and upcoming CPU.
- Improved memory compatibility problem.

Type AMI BIOS
Language English
Release Date 2015-11-03
Version 1.9
File Size 6.18 MB File
Description
- Updated BIOS code.
- Improved memory compatibility.
- Updated ME.
- Enhanced MSI fast boot function

Type AMI BIOS
Language English
Release Date 2015-03-23
Version 1.8
File Size 6.07 MB File
Description
- Updated BIOS code.
- Improved USB3.1 compatibility.
- Improved USB keyboard compatibility.
- Improved system stability when MSI Fast Boot is enabled.
- Improved memory compatibility.
- Fixed SMART Fan function can not proper work when MSI Fast Boot is enabled.

Type AMI BIOS
Language English
Release Date 2015-02-10
Version 1.7
File Size 6.07 MB File
Description
- Updated BIOS code.
- Improved memory compatibility.
- Enhanced multi language function.

Type AMI BIOS
Language English
Release Date 2015-01-19
Version 1.6
File Size 6.07 MB File
Description
- Updated BIOS code.
- Improved memory compatibility.
- Improved Win8 logo can not proper display.
- Fixed USB wake up function can not proper work after resume from S5.

Type AMI BIOS
Language English
Release Date 2014-11-27
Version 1.5
File Size 6.06 MB File
Description
- Enhanced XMP function.
- Improved memory compatibility.
- Improved AC Power Loss function.
- Improved VGA compatibility.
- Add DRAM voltage range to 2.0V.

Type AMI BIOS
Language English
Release Date 2014-11-05
Version 1.4
File Size 6.05 MB File
Description
- Improved system can not resume from S3 with PS/2 mouse.
- Improved USB mouse compatibility.
- Improved memory compatibility.
- Improved Haswell-E ES2 CPU compatibility.

Type AMI BIOS
Language English
Release Date 2014-09-26
Version 1.3
File Size 6.03 MB File
Description
- Improved M.2 device compatibility.
- Improved NV Titan vga card compatibility.
- Improved memory compatibility.
- Fixed Turbo Boost can not normal work after resume from S3 mode.
Drivers

Please remove any MSI applications that might be installed such as:

AsUpIO.sys Tue Aug 03 03:47:59 2010: ASUS/MSI hardware monitoring software related please remove.

You do have driver updates available from your motherboard support page. Please update from the Windows 10 section making sure you update the chipset and storage controller drivers:
Support For X99S SLI PLUS | MSI Global | Motherboard - The world leader in motherboard design

See how you get on after making the above changes.

Please post any new dump files.
 


#4
I updated my USB, chipset and storage controller drivers and made space on my hard drive. Now I'm having even bigger issues. My USB microphone stopped working completely and is now turning up as an unknown device (it requires no drivers normally so there aren't even specific drivers available for it). Also my explorer.exe freezes every time I try to open file explorer. When I press something like chrome it works.

I think my driver installation corrupted some drivers or something like that... I am now running another sfc /scannow to check for corruption.

Log Name: Application
Source: Application Hang
Date: 7/22/2016 6:28:26 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Tom-PC
Description:
The program explorer.exe version 10.0.10586.494 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: b2c
Start Time: 01d1e435ddbf2b02
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: 4b88e644-5029-11e6-85a0-d8cb8a14297b
Faulting package full name:
Faulting package-relative application ID:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-07-22T16:28:26.487982400Z" />
<EventRecordID>3790</EventRecordID>
<Channel>Application</Channel>
<Computer>Tom-PC</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>10.0.10586.494</Data>
<Data>b2c</Data>
<Data>01d1e435ddbf2b02</Data>
<Data>0</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>4b88e644-5029-11e6-85a0-d8cb8a14297b</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>

Log Name: Application
Source: Windows Error Reporting
Date: 7/22/2016 6:22:48 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Tom-PC
Description:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: explorer.exe
P2: 10.0.10586.494
P3: 5775e575
P4: 7b49
P5: 134217984
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Tom\AppData\Local\Temp\WEREC1B.tmp.appcompat.txt
C:\Users\Tom\AppData\Local\Temp\WEREC2C.tmp.xml
C:\Users\Tom\AppData\Local\Temp\WEREC8C.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_explorer.exe_aff7e4ac31e3bf3e034d26346b3119adc2ee58d_d0cc177a_cab_0112ec89\memory.hdmp
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_explorer.exe_aff7e4ac31e3bf3e034d26346b3119adc2ee58d_d0cc177a_cab_0112ec89\triagedump.dmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_explorer.exe_aff7e4ac31e3bf3e034d26346b3119adc2ee58d_d0cc177a_cab_0112ec89

Analysis symbol:
Rechecking for solution: 0
Report Id: 83735e16-5028-11e6-859f-d8cb8a14297b
Report Status: 4
Hashed bucket:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-07-22T16:22:48.782512600Z" />
<EventRecordID>3751</EventRecordID>
<Channel>Application</Channel>
<Computer>Tom-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>AppHangB1</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>explorer.exe</Data>
<Data>10.0.10586.494</Data>
<Data>5775e575</Data>
<Data>7b49</Data>
<Data>134217984</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\Tom\AppData\Local\Temp\WEREC1B.tmp.appcompat.txt
C:\Users\Tom\AppData\Local\Temp\WEREC2C.tmp.xml
C:\Users\Tom\AppData\Local\Temp\WEREC8C.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_explorer.exe_aff7e4ac31e3bf3e034d26346b3119adc2ee58d_d0cc177a_cab_0112ec89\memory.hdmp
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_explorer.exe_aff7e4ac31e3bf3e034d26346b3119adc2ee58d_d0cc177a_cab_0112ec89\triagedump.dmp</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_explorer.exe_aff7e4ac31e3bf3e034d26346b3119adc2ee58d_d0cc177a_cab_0112ec89</Data>
<Data>
</Data>
<Data>0</Data>
<Data>83735e16-5028-11e6-859f-d8cb8a14297b</Data>
<Data>4</Data>
<Data>
</Data>
</EventData>
</Event>

I tried to do a windows memory check but every time I try to restart it hangs at the restarting screen... So that won't work. I'll try to make a hiren's boot stick.

I wonder if there's a way to undo the driver updates that I did and broke my system even further.

Edit: sfc /scannow returned nothing. Doing the other dism check now
 


#5
I also found my favorite game Overwatch won't start anymore. The application starts but the ram doesn't fill up. A ram problem then?

Some applications still work. Others freeze completely on startup. My computer is basically unusable now.
 


Last edited:

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#6
Is system restore an option? I know some don't use it.

When you installed the new driver updates did you remove the original versions first?

Check the device manager, if your seeing yellow question marks or other symbols then you may need to install more drivers did you install the Intel engine management driver as well as the chipset driver?
 


#7
I have installed an entirely new copy of windows - a Windows 8.1 copy. I got a complete system freeze just now in Overwatch - I only installed Nvidia drivers and Intel drivers and Overwatch to test. No blue screen. I had this problem on my previous installation as well

I have included DxDiag and MSInfo32 files but I don't think that would be of any use... I have event logs but I cannot include those in the post because it's not an allowed extension. I understand if there's nothing more you guys can help me with at this point. Thanks for the help though - I really appreciate it.
 


Attachments

Neemobeer

Windows Forum Team
Staff member
#8
I have a laptop that just freezes up with alot of the newer Nvida drivers. I have to block updates to the driver and can only use their driver from 4/30/2015. It also never BSODs.
 


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