Unexpected Store Exception crash

Discussion in 'Windows 10 Blue Screen of Death (BSOD)' started by Surge1337, Jul 22, 2016.

  1. Surge1337

    Surge1337 New Member

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    Hello,

    I have been having regular crashes as of late (every day once or twice usually). They were always freezes, my computer would become unresponsive and there would be no blue screen and no dump files generated, so it was very hard to debug. Today it actually produced a blue screen with crash dump that i'd like to share with you guys. I have included the W7F files and a CBS.log from sfc /scannow as it did find some corrupt files. I also did a dism /online /cleanup-image /restorehealth. Both commands were recommended in a different thread. Complete output of that here:

    Microsoft Windows [Version 10.0.10586]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired
    them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.10586.0

    Image Version: 10.0.10586.0

    [==========================100.0%==========================]
    The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>

    I was hoping you guys could check out my dump files and check if there would be anything else I can fix.

    Thanks!
     

    Attached Files:

  2. Neemobeer

    Neemobeer Windows Forum Team
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    The dump file is indicating that Windows failed loading data from the hard drive into memory. The hard drive is most likely the culprit in this case, but other reasons for this could include bad memory or malfunctioning AV. I would grab a copy of Hiren's or Ultimate Boot Disc and
    • Run a drive fitness test
    • memory test
    • If those don't detect anything then try disabling or removing your AV and see if the BSOD comes back
    Another suggestion would be to look in Device Manager at your Hard drive and if you have a generic driver, check the manufacturer site for a hard drive driver.
     
    kemical likes this.
  3. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 154, {ffffe0014ce53000, ffffd0002093a080, 0, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt!SMKM_STORE<SM_TRAITS>::SmStUnhandledExceptionFilter+22 )
    
    Followup: MachineOwner
    
    Hi,
    as your aware windows store caught an unexpected exception. Looking over your dump file there are number of possible issues:
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 19.6 GB
    Total Space: 114.0 GB
    File System: NTFS
    Model: KINGSTON SV300S37A120G

    Windows needs at least double of the above free space to work effectively. Please either delete or burn to disk enough data so that you have at least 40GB free space, more if possible.

    Bios
    You have an old bios and there has been many compatibility updates. If your unsure about the process do not attempt it but rather pay a local tech or computer shop to do it for you.
    BiosVersion = 1.20
    BiosReleaseDate = 09/04/2014
    SystemManufacturer = MSI
    SystemProductName = MS-7885
    SystemVersion = 1.0
    BaseBoardManufacturer = MSI
    BaseBoardProduct = X99S SLI PLUS (MS-7885)

    Drivers

    Please remove any MSI applications that might be installed such as:

    AsUpIO.sys Tue Aug 03 03:47:59 2010: ASUS/MSI hardware monitoring software related please remove.

    You do have driver updates available from your motherboard support page. Please update from the Windows 10 section making sure you update the chipset and storage controller drivers:
    Support For X99S SLI PLUS | MSI Global | Motherboard - The world leader in motherboard design

    See how you get on after making the above changes.

    Please post any new dump files.
     
  4. Surge1337

    Surge1337 New Member

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    I updated my USB, chipset and storage controller drivers and made space on my hard drive. Now I'm having even bigger issues. My USB microphone stopped working completely and is now turning up as an unknown device (it requires no drivers normally so there aren't even specific drivers available for it). Also my explorer.exe freezes every time I try to open file explorer. When I press something like chrome it works.

    I think my driver installation corrupted some drivers or something like that... I am now running another sfc /scannow to check for corruption.

    Log Name: Application
    Source: Application Hang
    Date: 7/22/2016 6:28:26 PM
    Event ID: 1002
    Task Category: (101)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Tom-PC
    Description:
    The program explorer.exe version 10.0.10586.494 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: b2c
    Start Time: 01d1e435ddbf2b02
    Termination Time: 0
    Application Path: C:\Windows\explorer.exe
    Report Id: 4b88e644-5029-11e6-85a0-d8cb8a14297b
    Faulting package full name:
    Faulting package-relative application ID:

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-07-22T16:28:26.487982400Z" />
    <EventRecordID>3790</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Tom-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>explorer.exe</Data>
    <Data>10.0.10586.494</Data>
    <Data>b2c</Data>
    <Data>01d1e435ddbf2b02</Data>
    <Data>0</Data>
    <Data>C:\Windows\explorer.exe</Data>
    <Data>4b88e644-5029-11e6-85a0-d8cb8a14297b</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
    </EventData>
    </Event>

    Log Name: Application
    Source: Windows Error Reporting
    Date: 7/22/2016 6:22:48 PM
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: Tom-PC
    Description:
    Fault bucket , type 0
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: explorer.exe
    P2: 10.0.10586.494
    P3: 5775e575
    P4: 7b49
    P5: 134217984
    P6:
    P7:
    P8:
    P9:
    P10:

    Attached files:
    C:\Users\Tom\AppData\Local\Temp\WEREC1B.tmp.appcompat.txt
    C:\Users\Tom\AppData\Local\Temp\WEREC2C.tmp.xml
    C:\Users\Tom\AppData\Local\Temp\WEREC8C.tmp.WERInternalMetadata.xml
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_explorer.exe_aff7e4ac31e3bf3e034d26346b3119adc2ee58d_d0cc177a_cab_0112ec89\memory.hdmp
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_explorer.exe_aff7e4ac31e3bf3e034d26346b3119adc2ee58d_d0cc177a_cab_0112ec89\triagedump.dmp

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_explorer.exe_aff7e4ac31e3bf3e034d26346b3119adc2ee58d_d0cc177a_cab_0112ec89

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 83735e16-5028-11e6-859f-d8cb8a14297b
    Report Status: 4
    Hashed bucket:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-07-22T16:22:48.782512600Z" />
    <EventRecordID>3751</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Tom-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>AppHangB1</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>explorer.exe</Data>
    <Data>10.0.10586.494</Data>
    <Data>5775e575</Data>
    <Data>7b49</Data>
    <Data>134217984</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    C:\Users\Tom\AppData\Local\Temp\WEREC1B.tmp.appcompat.txt
    C:\Users\Tom\AppData\Local\Temp\WEREC2C.tmp.xml
    C:\Users\Tom\AppData\Local\Temp\WEREC8C.tmp.WERInternalMetadata.xml
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_explorer.exe_aff7e4ac31e3bf3e034d26346b3119adc2ee58d_d0cc177a_cab_0112ec89\memory.hdmp
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_explorer.exe_aff7e4ac31e3bf3e034d26346b3119adc2ee58d_d0cc177a_cab_0112ec89\triagedump.dmp</Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_explorer.exe_aff7e4ac31e3bf3e034d26346b3119adc2ee58d_d0cc177a_cab_0112ec89</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>83735e16-5028-11e6-859f-d8cb8a14297b</Data>
    <Data>4</Data>
    <Data>
    </Data>
    </EventData>
    </Event>

    I tried to do a windows memory check but every time I try to restart it hangs at the restarting screen... So that won't work. I'll try to make a hiren's boot stick.

    I wonder if there's a way to undo the driver updates that I did and broke my system even further.

    Edit: sfc /scannow returned nothing. Doing the other dism check now
     
  5. Surge1337

    Surge1337 New Member

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    I also found my favorite game Overwatch won't start anymore. The application starts but the ram doesn't fill up. A ram problem then?

    Some applications still work. Others freeze completely on startup. My computer is basically unusable now.
     
    #5 Surge1337, Jul 22, 2016
    Last edited: Jul 22, 2016
  6. kemical

    kemical Windows Forum Admin
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    Is system restore an option? I know some don't use it.

    When you installed the new driver updates did you remove the original versions first?

    Check the device manager, if your seeing yellow question marks or other symbols then you may need to install more drivers did you install the Intel engine management driver as well as the chipset driver?
     
  7. Surge1337

    Surge1337 New Member

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    I have installed an entirely new copy of windows - a Windows 8.1 copy. I got a complete system freeze just now in Overwatch - I only installed Nvidia drivers and Intel drivers and Overwatch to test. No blue screen. I had this problem on my previous installation as well

    I have included DxDiag and MSInfo32 files but I don't think that would be of any use... I have event logs but I cannot include those in the post because it's not an allowed extension. I understand if there's nothing more you guys can help me with at this point. Thanks for the help though - I really appreciate it.
     

    Attached Files:

  8. Neemobeer

    Neemobeer Windows Forum Team
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    I have a laptop that just freezes up with alot of the newer Nvida drivers. I have to block updates to the driver and can only use their driver from 4/30/2015. It also never BSODs.
     

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