Windows 7 Usb 3.0 will not recognize my 1tb drive but 2.0 will

[Ben DuPont]

I have two drives by seagate 1tb and 500gb. The 1tb drive is highspeed but when i plug it into the 3.0usb ss it does not show up. Im stuck using the 2.0 drive. Can anyone give any help on this?

 

[Joe S]

Is the USB 3.0 an addon card or did it come with the PC? There seems to be a lot of problems with USB 3.0. Did you make sure the drivers are updated? Also check the drivers for the USB controller. Did you look on the Seagate forum?
Joe

 

[Saltgrass]

USB 3.0 cables normally show a different color than 2.0 cables. Mine shows blue, but I have seen red, I think.

If you plug the fast drive into a 2.0 port, do you get a message about making it run faster?

As Joe says, the 3.0 ports require additional drivers, but they should at least see the drive.

 

[Ben DuPont]

The Hard drive is getting power, the light is on, but it just does not show up at all. Ive been checking everywhere for this problem even the seagate forum. I have checked drivers and they say they are up to date.

 

[Joe S]

Something else I remembered seeing. Some computers the USB 3.0 port slows to USB 2.0 speed if you have a device plugged into the USB 2.0 port. Try removing things from your USB 2.0 ports if you have anything connected there.
Joe

 

[Ben DuPont]

This is brand new laptop. Turns out I have to hold the plug upwards while in the usb and now it shows up. Thanks for the time guys, sorry it looks like it was a usb port problem.

 

[Joe S]

WD has problems with the USB port on the circuit boards too. It's probably a poor solder job with the lead free solder they have to use now. I wouldn't trust the drive if the port breaks off you're screwed. Or the drive might get corrupted.
Joe