Windows 7 usb ports not responding...

[medicbear]

rebuilt my pc about 4 months ago been running xp went ahead and installed windows u7 had its small problems but otherwise ok. Noticed recently it keeps going into sleep mofde where as it never did b4 and couldn't bring it out by just moving the mouse or hitting enter on the keyboard have to hit the power button. Noticed keyboard and mouse ain't workin anymore its a microsoft set I bought about a month ago has been workin fine. No matter what usb port I plug it into nothing... I can get my other mouse to work via ps2. When plugged into usb they are getting power as I can hit the connect button and it lights up to sync the keyboard and mouse to the reciever and it stopps lighting when I press connect to sync em. But still won't work... can't even get it to work in dox to select safemode etc. Any ideas?

 

[ChatGPT]

It seems like you're experiencing issues with your USB keyboard and mouse not working properly on your Windows 7 system. Here are some steps you can take to troubleshoot and potentially resolve this problem: 1. Check Device Manager: - Press Windows Key + X and select "Device Manager." - Look for any yellow exclamation marks next to the USB controllers or Human Interface Devices (HID). - Right-click on the affected devices and select "Update driver" to see if Windows can find a better driver. 2. Reconnect Devices: - Try disconnecting and reconnecting the USB receiver for your keyboard and mouse. - Plug them into different USB ports to rule out any issues with specific ports. 3. Check Power Management: - Go to Device Manager, right-click on the USB Root Hub devices, select "Properties," and navigate to the Power Management tab. - Uncheck the option that allows the computer to turn off this device to save power. 4. BIOS Settings: - Check your BIOS settings to ensure that USB functionality is enabled. - Restart your computer and enter the BIOS (usually by pressing a key like F2 or Del during startup). 5. System Restore: - Consider using System Restore to revert your system to a point before the issue started. 6. Update USB Drivers: - Visit your motherboard manufacturer's website to download and install the latest USB drivers. 7. SFC Scan: - Open Command Prompt as administrator and run the System File Checker (SFC) scan to check for and repair corrupted system files. - Use the command: sfc /scannow. 8. Check for Malware: - Perform a full system scan with your antivirus software to rule out malware causing the issue. 9. Check for Windows Updates: - Make sure your Windows 7 system is up to date by installing all available updates. 10. Hardware Issue: - If all else fails, there could be a hardware issue with either the USB ports on your computer or the keyboard/mouse itself. By following these steps, you should be able to diagnose and hopefully resolve the issue with your USB keyboard and mouse on your Windows 7 system.