Hi Randy
I have an observation and a question.
First when I looked and my "Profilelist" I see that there is no .bak version of my list.
Do you have one in your Windows 10 install?
My question is, now that I've substituted the backup profile list on his computer for the bad one, I'm assuming you couldn't do this process again, because the backup entry is now a bad one?
If that's true is there a way to correct that?
Could I make a copy of the good one and substitute it for the bad one with the bak added to the end?
Also if he had a restore point from not too long before the problem started, wouldn't using it from Safe Mode fix the issue?
My friends father died last night, so they needed to have the use of their computer for email etc., but not much time today.
I'm going to go back in a couple of weeks and install EaseUS backup software and make them a recovery disk so they can restore the computer on their own if they need to.
I ordered the computer for them from Falcon Northwest, and specked 2, 500 Gig hard drives.
When I looked at it today, 6 years after they bought it they have less then 100 Gigabytes of stuff on it total. LOL
They hadn't run CCleaner since the day I set it up.
It took forever to run today and there was 5 Gigabytes of junk on it.
If you wonder why I got them a Falcon Northwest computer it's because I showed them several Dell options and they said "We want the same kind of computer you have", since money isn't a problem for them anyway, that's what they got.
Theirs did cost about half of what mine did though. LOL
In 6 years this is the first time they've had a problem, so I guess they can't complain.
Mike