It is a repair call it what you like but they seldom work anyway and I am talking about Windows 10. He is afraid of losing his installed MS Office so maybe you don't know what Magical Jelly Beans does but it can give you the Product Code for Ms Office so if he loses it he can reinstall by access to a product dvd and this will give him the product code needed to use it and activate it. Belarc Advisor could do the same thing but it isa m ore complicated time consuming program to use for one simple code.This is not a repair! The link I supplied is a in-place-repair-upgrade. It works great and as I stated, it is recommended by Shawn Brink instead of the W10 reset feature. Why are we are talking Magical Jelly Bean to find a key. As long as you don't change the mother board on that PC, you can reinstall W10 as often as you want. The key has been recorded by MS. This upgrade to W10 is a new ball game. Please do not confuse the OP with suggestions that they don't need! We are talking about W10!
Thank you!
Holdum, I tried the in place upgrade, and I get this error:
0x800F0830 - 0x20003
The installation failed in the SAFE_OS phase with an error during INSTALL_UPDATES operation
Again, I have upgraded to Windows 10 without any problem, but I can't install the update for Windows 10 Version 1511 (KB3156421).
I find it hard to believe the only solution is to wipe out my hard drive and start over.
Well if your install is corrupted, you may well have to do so to get it right, and it does sound like it is.
Well Windows can be corrupted at any time but we can't assume that the install wasn't corrupted because so early on you have issues with it, and this upgrade is not something that works easily. I have plenty of clients whose pcs lost ability to connect to the internet or had printers fail to work and video issues all of which caused almost a hundred users to go back to earlier version of Windows within days of their upgrade. As a matter of fact only 2 out of 100 remained with Windows 10 from an upgrade among my clients.I already installed Windows 10 with no problems. It was an update that had a problem. Why would the in place upgrade get corrupted when I have already installed Windows 10 successfully?
You can try to manually delete the update cache and attempt an update after.
- Press Windows key + r
- Type services.msc
- Stop Windows update and Background Intelligent Transfer
- Delete C:\Windows\SoftwareDistribution
- Re-enable Windows Update service
- Check for update.
- If it still fails, open a powershell prompt and type Get-WindowsUpdateLog -LogPath "$env:USERPROFILE\Desktop\log.txt"
- Upload the log.txt for analysis
Have you tried the Eset remover?
ESET Free Tools & Utilities | Free Virus Removal Tools | ESET
Last one down is "Eset AV Removal Tool"