After going around in circles for a while, I finally got through to MS Lumia chat, so they helped a great deal on this thanks to Oliver Z , Ive had to do the following to get the phone to sync. this takes a while but Im going to post here the steps I took in case anyone else has similar problems and I hope this will help others.
Obviously this will depend on your personal e mail accounts, but this should work if you check your e mail providers' web site for the incoming and outgoing servers names.
1. Delete the account that is giving problems.
2. go out of outlook, then go back in from the start screen.
3. you should see only the outlook account.
4. press 'Add Account'
5. Press 'Advanced Set up'
6. Press ' Internet E mail'
7. Then fill in the items on the page as below.
i. 'Account Name ( whatever you wish to call it)
ii. ' Your Name ( you should know that one
)
iii. 'Incoming email Server' ( imap. xxxxxxxxxxxxx. com , xxxxx being your e mail providers name ie inbox )
iv. 'Account Type' ( select IMAP from the drop down list )
v. 'email address ( this is your email address for that account)
vi . 'username ( your email address again.)
vii. 'Password' ( your email account password goes here)
viii. 'Outgoing (SMPT) email server' ( smpt.xxxxxxxxxxx .com , again xxxx means your email provider name )
ix. Make sure all the remaining boxes are ticked . then press Sign In.
Thats it, you should then be able to sync the mailbox, be aware though that you will get a couple of messages saying your account is out of date whilst the sync process is running,
NOTE, as long as you can see the little dots running across the top of screen youll know its doing something, this out of date message will pop up until complete.
try to press dismiss until sync is complete.
I hope this will help as it is very frustrating sometimes when we dont get answers to common issues.
Good Luck
