Windows 7 BSoD on Gears of War

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by hiimchris, Jun 11, 2009.

  1. hiimchris

    hiimchris New Member

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    So this happened yesterday. I was playing GoW for around 20 minutes, and then the game just froze. No sound, and a frozen picture. So I decide to open up task manager and end the process. Following this, I re-open the game, play another ~20 minutes, and then the same nonresponsive screen shows up yet again. So I decide to wait it out, hoping it was just a little glitch that will work itself out. After about 10 seconds, my system Blue Screens and restarts. Now I notice that whenever I shut down, my computer blue screens as well (I have to manually hold the power button for it to truly shut down). Mind you, Gears worked fine on XP SP3 32-bit and this is the only game that creates the problem. Also, when I opened up task manager, I saw that there is a notification in the taskbar from Catalyst saying that my driver family has recovered from a problem.

    Here are my specs
    E8400
    ati 4850 updated 9.5 Catalyst drivers (W7 64-bit)
    Gigabyte P45
    650watt PSU
    Windows 7 Build 7100 64-bit

    Here are the error details I receive at startup:


    Windows has recovered from an unexpected shutdown
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7100.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 100000ea
    BCP1: FFFFFA8005D95060
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7100
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\061109-19000-01.dmp
    C:\Users\Chris\AppData\Local\Temp\WER-31153-0.sysdata.xml

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    #1 hiimchris, Jun 11, 2009
    Last edited: Jun 11, 2009
  2. TwinA

    TwinA New Member

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    Hello Hiimchris.

    Make sure that you Windows is producing memory dumps (stored in C:\windows\minidump\). If you have any minidumps stored at this time, then please attatch one to your post, so that i can examine it, and maybe point out the flaw. The files in the minidump folder are named with time and date.

    Also, update any software that you have for your sound card (including applications to manage the functionalities of the sound card), and see if that solves to problem. If it does NOT, then try to remove the software (not the driver itself). Also, modifying the sound settings helps in some cases, disabling EAX and surround ingame for instance. Do you have alchemy (application to manage creative soundcards) installed? That is known to produce BSOD in some cases.

    Regards
    TwinA
     
  3. hiimchris

    hiimchris New Member

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    Here are all three memory dumps that were logged. Thanks you for your time.
    Also, I do not use Alchemy. My sound is being driven by my onboard Gigabyte sound card. I'll try your other suggestions soon.
    Thanks again.
     
  4. TwinA

    TwinA New Member

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    Okay :) Will have a look at the minidumps a little later today, and get back to you.

    EDIT:
    The results:


    -> 061009-18080-01.dmp & 061109-19000-01.dmp
    Pointed to your graphics card - in particular the file dxgkrnl.sys.. The crash type was VISTA_DRIVER_FAULT, and your bug check string was 0xEA.

    My advice - update video drivers and directx to latest version.

    061109-19219-01.dmp
    This one was a bit different.. The dumpfile states the following:

    How old is your computer? The dumpfile suggests hardware failure..

    Go for the first suggestion (Gfx & direct x) first, and leave the second one for now.. The last dumpfile was very different from the others, and that may have been an isolated incident. The first two dump files was identical.
     
    #4 TwinA, Jun 13, 2009
    Last edited: Jun 13, 2009
  5. hiimchris

    hiimchris New Member

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    My PC is fairly modern.
    Gigabyte P45 Motherboard
    Intel E8400
    ATI HD4850

    My drivers are 9.5 and they are the most recent. As for DirectX, I was under the impression that Windows came with DirectX 10... Oh well, I will try to update it anyway. I know for a fact that I have DX9 because it was installed when I installed Gears and COD4. Will get back to you.

    Also, I remember checking the use DirectX 10 features in the GoW settings, will try to not use that setting to see if it solves the problem. Thank you for what you have done so far.
     
    #5 hiimchris, Jun 13, 2009
    Last edited: Jun 13, 2009
  6. TwinA

    TwinA New Member

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    You have an E8400 CPU, but you state that you have 3.6 Ghz? We have the same CPU, but you seem to have OC'ed yours.. Am i correct?
     
  7. hiimchris

    hiimchris New Member

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    That's right!

    Also, tried disabling the dx10 functions of gow and it still crashes. Also, I updated my directx prior to that, so we can rule out directx as the problem. My drivers are already up to date (9.5 catalyst) and i doubt reinstalling them will solve the problem. =\
     
  8. TwinA

    TwinA New Member

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    Try removing the OC :)
     
  9. hiimchris

    hiimchris New Member

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    Could that really be the problem? I thought E84s were made to OC...
     
  10. TwinA

    TwinA New Member

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    My CPU seems to support it, but just to be certain, you should disable it temporarily..
     
  11. hiimchris

    hiimchris New Member

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    Hmm, I feel like such a noob. When I tried updating my DirectX, I downloaded a client that had 9.0c in it. How do I update to 10? (or 10.1 for that matter, since I have a 4850 which supports it)

    When I try to download it off Microsoft, it gives me a package with 9.0c in it.
     
  12. TwinA

    TwinA New Member

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    You may have direct x 10 without knowing it (it sounds wierd, i know). Go to Run - type dxdiag and press enter. If you see a dialog, press either yes or no (doesnt matter right now). After a little while, a window should show. There you will have a line saying DirectX Version (the line is at the bottom) - what does it say there?

    The latest official version is here -> Download details: DirectX End-User Runtime

    And btw, direct x 10 does not seem available anywhere online, but i have it on my PC.. Maybe i got it via M$ update (running vista x86).
     
  13. hiimchris

    hiimchris New Member

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    Yes, I recall that when I run dxdiag on Windows 7, it states I have DirectX 11. The webpage you gave me was the one I used to download DirectX before, and like I said, it is only 9.0c... I also recently tried changing my processor speed to stock, will play GoW soon to see if that fixes the problems.
    There is one thing I noticed after I changed my clock settings back to default...Windows booted up faster! Which is strange since I am actually "losing" speed. Maybe you are right. We will see.
     
    #13 hiimchris, Jun 18, 2009
    Last edited: Jun 18, 2009

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