Windows 7 Explorer.exe random crash (64bit)

Discussion in 'Windows 7 Help and Support' started by SeanB, Sep 14, 2010.

  1. SeanB

    SeanB New Member

    Sep 14, 2010
    Likes Received:
    Hey Everyone.

    New to the forums here! :)

    I was hoping I could get some help. For the past couple of days, explorer.exe randomly crashes. Right now its fine, but really, it could crash any moment. I have not been able to pinpoint what triggers it, earlier today I thought I had it. It would crash every time Windows Update would appear in the task manager (although curiously enough, not when I manually launched Windows Update from IE 8). I simply set Windows Update to "never check online" or something similar, basically the manual only check mode. Not a pretty fix, but I thought that was it.

    But it happened again. So right now, I will admit...I am really stuck. It seems that almost anything can set it off.

    Any help is GREATLY appreciated!!


    Here is the Event Viewer entry for the Explorer.exe crash:

    Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
    Faulting module name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
    Exception code: 0xc000041d
    Fault offset: 0x000000000002cc2e
    Faulting process id: 0xa1c
    Faulting application start time: 0x01cb546f06d4f25f
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Windows\explorer.exe
    Report Id: 44d4901f-c062-11df-9d96-00241d1f0d2d

    The following entry appears right before the Explorer.exe error entry:

    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: explorer.exe
    P2: 6.1.7600.16450
    P3: 4aebab8d
    P4: explorer.exe
    P5: 6.1.7600.16450
    P6: 4aebab8d
    P7: c000041d
    P8: 000000000002cc2e

    Attached files:

    These files may be available here:

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 3415837a-c062-11df-9d96-00241d1f0d2d
    Report Status: 0
  2. SeanB

    SeanB New Member

    Sep 14, 2010
    Likes Received:
    Well, I ran "SFC /scannow" hoping beyond hope that it would find and correct something.........and, it did!

    I'm not an expert in reading the CBC.log file that is written onto from the scan, however in the entry it did note (from what I could gather), amongst other things, that the following were repaired:


    Now a reboot is required to make the repairs effective. I hope that the reboot and repair will be smooth and nothing unexpected happens. I hope.
  3. sbdresner

    sbdresner New Member

    Nov 8, 2009
    Likes Received:
    In my case, 64-bit explorer.exe crashes even when not running. Sometimes happens after Firefox fails to respond. After explorer.exe is "shut down," the taskbar is cleared and then restored, with Desktom Gadget Gallery added.

    I ran SFC a couple of times but it closes without comment when it reaches 100%. No log file is generated.

    I've run four different virus scans.

    Any assistance greatly appreciated.
  4. JayT

    JayT New Member

    Feb 26, 2011
    Likes Received:
    I am having this same issue "Explorer not responding".

    On Googling, this seems to be a very pervasive problem with many attempts at solutions (all seem to boil down to running ONLY Microsoft shells/drivers if possible).

    Well, because I did a new build, I did just that - removed all non-MS shell references, stopped all non-MS services, etc.

    Some things I cannot remove like my video drivers, but I installed older ones (presumably stable), then later installed the latest ones (they are WHQL btw...) on seeing the Explorer issue did not go away.

    This is CLEARLY a Microsoft issue. It can't be dodged with dead-end "solutions" anymore that try to blame 3rd-party hardware/software.

    Does anyone know where in the PC media (the big-name magazines/columns) this is at least brought-up as a problem? Maybe if some big name sites shone a spotlight on it, Microsoft would actually get around to addressing it (from at least Vista days too....)
  5. Joe S

    Joe S Excellent Member

    Jan 12, 2009
    Likes Received:
    I had a similar problem I think it was a combination of Windows Defender and Adobe Flash. Mine frequently occurred after Windows Update, Defender updates often. I disabled Defender and deleted Flash and reinstalled and it seemed to fix it.

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