windows 7 printer problems

Discussion in 'Windows 7 Help and Support' started by jim1382, Nov 29, 2009.

  1. jim1382

    jim1382 New Member

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    :confused::confused:

    I have just purchased an Acer Desktop and an HP all-in- one. The computer was pre-loaded with Windows 7. All attempts to install the printer, even by their tech support guy met with failure. The print driver does not load. However, it installs the scanner just fine. Several laptop users were able to hook up to the printer wirelessly on XP machines just fine.

    Trying to force the printer install from the basic driver get me to the point where it requests the port, but there are no ports showing. HP blames the computer setup. Acer did not supply me a setup disc.

    Has anyone solved a similar problem?
     
  2. jim1382

    jim1382 New Member

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    Drew: Thanks for responding. this HP was not win 7 ready, and I am using the drivers from the HP website, and this was doublechecked by their support guy. I should have mentioned that.
     
  3. Saltgrass

    Saltgrass Excellent Member
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    Are you installing it as a printer, or a device?

    Is it wireless? You may have to create a port.
     
  4. jim1382

    jim1382 New Member

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    os is 64. sorry for late reply. this is home computer and i've been working a lot.
     
  5. jim1382

    jim1382 New Member

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    E709n
    ops is 64, thanks again!
     
  6. jim1382

    jim1382 New Member

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    sorry, full product name HP Officejet6500 wireless. model number is E709n system windows 7 64 bit
     
  7. Trouble

    Trouble Noob Whisperer

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    According to HP's site these drivers were updated on November 13th, that's like 3 weeks ago so they should be the latest and greatest for your printer and Win7 64bit. HP Officejet Full Feature Software and Driver HP Officejet 6500 Wireless All-in-One Printer - E709n - HP Customer Care (United States - English) this is the full feature package and be sure to read on that link page about what to do if you expierence a failed install. You should also check before installing that there isn't anything hanging around from a previous HP install, take a look in control panel->programs and features.
     
  8. Robot

    Robot New Member

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    Ops here we go again.....

    MS doesnt want to know...
    HP doesnt want to know...
    ACER doesnt want to know....

    What is the O/S WIN7 32 or 64bit as this can make a big differance.

    HMMM I think we have been here before.....

    VISTA release ring any bells
     
  9. jim1382

    jim1382 New Member

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    mine is 64 bit
     

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