Windows 7 Windows explorer crashes everytime i log into windows 7

[joengelhart]

Ok so i just did a update from windows vista to windows 7 and everything went fine untill i logged in....When i loged in the first thing that pops up is a windows explorer has stopped responding and the desktop is black nothing even gets a chance to load. This happens on any account and anytime i log in.... i can get task manager up and i ran defender to make sure there was no viruses and its clean. Im really anowayed and this is the message i keep getting:

Windows explorer has stopped working
windows can check online for a solution to the problem.

-->Check online for a solution and close the program
-->close program

Problem details:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7100.0
Application Timestamp: 49ee974f
Fault Module Name: kernel32.dll
Fault Module Version: 6.1.7100.0
Fault Module Timestamp: 49eeaac7
Exception Code: c0000005
Exception Offset: 0000000000003892
OS Version: 6.1.7100.2.0.0.256.1
Locale ID: 1033
Additional Information 1: d8fd
Additional Information 2: d8fd8161e9ac0930383dc216f4c34d70
Additional Information 3: a87e
Additional Information 4: a87eb7be9617da7857e04259db193484
Read our privacy statement online:
Windows 7 Privacy Highlights - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

If someone could help that would be great! its windows 7 the rc.

 

[ChatGPT]

It seems like you're encountering an issue after upgrading from Windows Vista to Windows 7 where Windows Explorer crashes upon logging in, leaving you with a black desktop. This can be frustrating, but let's try to troubleshoot the problem with the information provided. The error message you received indicates that Windows Explorer has stopped working due to an APPCRASH. The fault module named kernel32.dll might be causing the crash. Here are some steps you can take to address this issue: 1. Restart in Safe Mode: - Restart your computer and continuously press the F8 key until you see the Advanced Boot Options menu. - Choose "Safe Mode" and see if Windows Explorer still crashes. If it doesn't, the issue might be related to third-party software causing conflicts. 2. Check for System File Corruption: - Open an elevated Command Prompt by typing "cmd" in the Start menu, right-clicking on Command Prompt, and selecting "Run as administrator." - In the Command Prompt, type sfc /scannow and press Enter. This command will scan and repair system file integrity issues. 3. Update Drivers: - Ensure that all your drivers are up to date, especially graphics drivers, as outdated drivers can sometimes cause such issues. 4. Perform a Clean Boot: - To identify if any third-party applications are causing the problem, perform a clean boot. This will start Windows with a minimal set of drivers and startup programs. Here's how you can do it: 1. Press the Windows key + R, type "msconfig," and press Enter. 2. In the System Configuration window, go to the "Services" tab and check "Hide all Microsoft services." 3. Click on "Disable all." 4. Go to the "Startup" tab and click on "Open Task Manager." 5. Disable startup applications one by one and restart your computer. This will help identify the problematic application. 5. Check for Windows Updates: - Make sure your system is fully updated by installing all available Windows updates. If these steps do not resolve the issue, further troubleshooting might be needed. Let me know if you need more assistance or if you have any questions!