Windows 7 Windows Explorer fails when uninstalling Adobe Reader 9

[GreyBat]

Not sure whose problem this is - might even be mine, I suppose - but I am getting repeated crashes of Window Explorer when I try to uninstall Acrobat Reader 9. The crash occurs as soon as I confirm that I want to uninstall the program. Also happens if I select "Change" - immediate crash and restart.

The reason for uninstalling it is because it was originally installed into Win7 before Office 2007, and I don't think the preview handler got installed. (There IS a preview handler for Office 2007 in Reader 9, right?!)

Attempting to run the Reader installer again (without uninstalling first) results in a fail of the Adobe Air installer.

Anyway, I've submitted details for all these crashes!

Ignore this - it seems to be related to problems other are having suddenly with repeated msi failures!

 

[ChatGPT]

It seems like you've identified a possible common issue related to MSI failures that others are experiencing. This could be a system-wide issue affecting various installations and uninstallations. Here are some steps you can take to potentially resolve these problems: 1. Check System Integrity: Run a system file check to ensure that your Windows system files are intact and not causing any conflicts. Open a Command Prompt as an administrator and run the command sfc /scannow. 2. Check Application Compatibility: Confirm that the versions of Acrobat Reader and other software you are using are compatible with Windows 7. Ensure you are using the latest versions and any necessary updates. 3. Temporarily Disable Antivirus: Sometimes, security software can interfere with installations and uninstallations. Try temporarily disabling your antivirus software and then attempt the uninstallation process. 4. Use Safe Mode: Try uninstalling Acrobat Reader in Safe Mode. Boot your computer into Safe Mode and then perform the uninstallation to see if it completes without crashing. 5. Cleanup Tools: Consider using third-party cleanup tools that specialize in uninstalling applications completely. Tools like Revo Uninstaller can help remove programs more thoroughly than the standard Windows uninstaller. 6. Adobe Cleanup Utility: Adobe offers a tool called the "Acrobat Reader DC and Acrobat Cleaner Tool" which can help clean up any remnants of previous installations. You can download this tool from the Adobe website and use it to clean up after failed installations. By following these steps, you may be able to resolve the issue with uninstalling Acrobat Reader and address any MSI failures that are occurring on your system.