Windows 8 Windows/Microsoft not synching with iTunes after back up of phone

[Aniska]

I backed up my iPhone to my Windows PC and used it to restore my iPhone a few days later. I then had to erase my phone once again for a screen repair. When I wanted to restore it again -my iTunes said that there are no back ups. But if I check my PC I can see the backup on my hard drive. It just isn't linking it to my iTunes.
I have the latest updates of Windows and IOS.
I contacted Apple Support and they said I should contact Microsoft.
I did but we got disconnected and now it is past their agent call times.

 

[wawayaya]

Hi friends. Is your issue has been solved? I'm sorry to see that and you must be very anxioud anout it. For your further help, I recommend you to use a professional and useful backup and transfer software, AOMEI MBackupper. With it, you may get better experience and there won't be any data loss. iPhone Backup and Transfer for Free | AOMEI MBackupper

 

[wawayaya]

Hope you can have a really good experience.