📎 AI Summary:
The thread discusses a Windows laptop experiencing random BSODs with stop code 0x000001d3, despite reinstalling Windows. The first responder analyzes the dump file, suggests a possible network driver issue related to Qualcomm, recommends scanning for malware due to suspicious Tencent drivers, and provides instructions to adjust debugging settings. They advise manually updating drivers for better reliability and suggest further posting if the BSODs persist, indicating ongoing troubleshooting efforts.
The thread discusses a Windows laptop experiencing random BSODs with stop code 0x000001d3, despite reinstalling Windows. The first responder analyzes the dump file, suggests a possible network driver issue related to Qualcomm, recommends scanning for malware due to suspicious Tencent drivers, and provides instructions to adjust debugging settings. They advise manually updating drivers for better reliability and suggest further posting if the BSODs persist, indicating ongoing troubleshooting efforts.
Solution
kemical
Essential Member
Code:
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck 1D3, {3ce, 0, 0, 0}
Probably caused by : Qcamain10x64.sys ( Qcamain10x64+10e840 )
Followup: MachineOwnerI moved your post to it's own thread as this saves on confusion.
The above is the only dump file which would open out of the three and is blaming a network driver:
Qcamain10x64.sys Wed Feb 24 08:20:49 2016: Qualcomm Atheros Extensible Wireless LAN device driver
I'm not totally convinced that this is your issue as whilst looking over the drivers in the dump file I noticed these set of drivers:
QQSysMonX64.sys Mon Mar 6 13:27:44 2017: Tencent PC Manager driver
TFsFltX64.sys Mon Mar 6 13:27:37 2017: Tencent AntiTrojan File Monitor driver
TSSysKit64.sys Mon Mar 6 13:27:32 2017: Tencent Technology(Shenzhen) Company Limited.
*** May be malware *** How to remove Tencent (QQ PC Manager, QQ Phone Manager, etc)
Download and run Malwarebytes to remove the above.
Due to the other dumps not opening please ensure your settings are set like so:
Open the run application.
Type sysdm.cpl in the run box and click ok.
Look across the top of the system properties box for 'Advanced' and click that.
Look for 'Startup and Recovery' near the bottom and click 'settings'.
Near the bottom you'll see a drop down menu under the heading 'write debugging information'.
In the drop down menu choose ' small memory dump (256KB)'
Under 'small dump directory' make sure it says %SystemRoot%\Minidump.
Click ok and your good to go.
Do you update drivers using an application to find them? If so your always better off sourcing the drivers yourself and you can use the link below to re-install your main system drivers.
I'm pretty sure your running a Lenovo U41-70 Laptop:
Link Removed
If the bsod's continue please post any new dump files