📎 AI Summary:
The user reports frequent random freezes and blue screen errors on an Acer Aspire laptop after hardware modifications, including replacing the DVD drive with an SSD, suspecting potential hardware issues. They include a detailed minidump analysis indicating a bugcheck related to ntkrnlmp.exe and IRQL problems. Another user suggests reviewing a linked guide on how to properly seek help for BSODs to provide more effective assistance. Overall, the thread centers on troubleshooting hardware-related system crashes, with an emphasis on gathering complete diagnostic information.

terx

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Joined
Apr 16, 2013
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Thread Author #1
Hi, i've been getting random freezes of my Acer Aspire laptop recently and a few BSODs, too. I can't seem to understand why.
Here's the last minidump of the windbg tool that I can get (the dumping process didn't move past 0% progress today when I got the BSOD and so I have no dump from today).
I suspect it's a hardware issue but don't know what to do.
I have replaced the original DVD-drive with an SSD disk, the first one was faulty so I'm wondering if this one is faulty too. But the symptoms are different this time round, so I suspect that may not be it.
Any help would be greatly appreciated.
Jan



Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.




Loading Dump File [C:\Windows\Minidump\020813-24609-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
Machine Name:
Kernel base = 0xfffff801`52016000 PsLoadedModuleList = 0xfffff801`522e0a80
Debug session time: Fri Feb 8 13:24:13.306 2013 (UTC + 2:00)
System Uptime: 8 days 3:46:29.310
Loading Kernel Symbols
...............................................................
................................................................
...............................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************


Use !analyze -v to get detailed debugging information.


BugCheck E1, {fffff8015207c3b4, 1, fffffa800554f260, fffffa800554f260}


Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )


Followup: MachineOwner
---------


2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************


WORKER_THREAD_RETURNED_AT_BAD_IRQL (e1)
Arguments:
Arg1: fffff8015207c3b4, address of worker routine (do ln on this to find guilty driver)
Arg2: 0000000000000001, IRQL returned at (should have been 0, but isn't).
Arg3: fffffa800554f260, workitem parameter
Arg4: fffffa800554f260, workitem address


Debugging Details:
------------------




FAULTING_IP:
nt!IopProcessWorkItem+0
fffff801`5207c3b4 48895c2410 mov qword ptr [rsp+10h],rbx


CUSTOMER_CRASH_COUNT: 1


DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT


BUGCHECK_STR: 0xE1


PROCESS_NAME: System


CURRENT_IRQL: 1


LAST_CONTROL_TRANSFER: from fffff801522139d1 to fffff80152091340


STACK_TEXT:
fffff880`0bc92cb8 fffff801`522139d1 : 00000000`000000e1 fffff801`5207c3b4 00000000`00000001 fffffa80`0554f260 : nt!KeBugCheckEx
fffff880`0bc92cc0 fffff801`52038551 : fffff880`00000000 00000000`00000080 fffff801`520c93d0 fffffa80`0c269040 : nt! ?? ::FNODOBFM::`string'+0x4c082
fffff880`0bc92d50 fffff801`52076dd6 : fffff880`018cf180 fffffa80`0c269040 fffffa80`04174b00 fffffa80`0419d940 : nt!PspSystemThreadStartup+0x59
fffff880`0bc92da0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16




STACK_COMMAND: .bugcheck ; kb


FOLLOWUP_IP:
nt!IopProcessWorkItem+0
fffff801`5207c3b4 48895c2410 mov qword ptr [rsp+10h],rbx


SYMBOL_NAME: nt!IopProcessWorkItem+0


FOLLOWUP_NAME: MachineOwner


MODULE_NAME: nt


IMAGE_NAME: ntkrnlmp.exe


DEBUG_FLR_IMAGE_TIMESTAMP: 50ab0e64


BUCKET_ID_FUNC_OFFSET: 0


FAILURE_BUCKET_ID: 0xE1_nt!IopProcessWorkItem


BUCKET_ID: 0xE1_nt!IopProcessWorkItem


Followup: MachineOwner
---------