📎 AI Summary:
The forum thread discusses issues with a fingerprint reader on an Asus Q324UA laptop running Windows 10. The original poster reports that despite the device being recognized and setup confirming the fingerprint can be used for login, the fingerprint is not recognized during login attempts. A suggested troubleshooting link was provided, but the original poster believes their problem may be related to a Windows 10 bug rather than hardware or BIOS settings. The overall sentiment indicates frustration with the fingerprint recognition not functioning as expected.
H

hawkeye62

Extraordinary Member
Joined
Oct 2, 2011
Messages
270
Thread Author #1
I just bought a laptop with a finger print reader, Asus Q324UA. Device Manager reports the device is working and the driver is current. On Windows 10 logon options, the fingerprint setup finishes with a message that says finger print can now be used to logon. But, when I try to logon using the fingerprint reader, it gives a message that the fingerprint is not recognized. I have repeated the process several times with the same results.

Any advice will be appreciated.

Regards, Jim
 

Sort by date Sort by votes
Neemobeer

Neemobeer

Windows Forum Team
Staff member
Joined
Jul 4, 2015
Messages
8,995
#2
This may help even if you didn't upgrade to Windows 10 Link Removed
 

Upvote 0 Downvote
H

hawkeye62

Extraordinary Member
Joined
Oct 2, 2011
Messages
270
Thread Author #3
Neemobeer said:
This may help even if you didn't upgrade to Windows 10 Link Removed
Click to expand...

Thanks for your reply. I don't think the solution in the link applies here. My Asus is the latest and greatest. It doesn't have any fingerprint stuff in the BIOS settings. And the reader is an ELAN with ELAN drivers. The symptoms seem more like a Windows 10 bug in the use of the fingerprints. The set up works perfectly and finishes with a message that says the fingerprint sign on is ready to use. But, it doesn't recognize the fingerprint when I try to sign on.

Regards, Jim
 

Upvote 0 Downvote
You must log in or register to reply here.