📎 AI Summary:
The WindowsForum thread discusses an issue where all files in the Windows 8.1 start screen appear empty, and clicking on them results in just an empty box, with the problem only present on the main user account. The user has tried various solutions without success. A response suggests that the user’s profile may be corrupted, recommending re-creating the user profile by enabling the administrator account, renaming the problematic profile in the user directory, editing the registry to back up the old profile, and then logging in again to generate a new profile, transferring any necessary data.
old ira

old ira

New Member
Joined
Jul 4, 2015
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1
Thread Author #1
all of the files in windows 8.1 start screen are empty, when I click on any of them all I get is a empty box in the task bar. I have been into safe mode and every app on the start screen is empty.
I am running an Asus republic of Gamers laptop with intel i7 2.4ghz, nvidia geforce gtx 880m gpu, 1tb sata hdd, 256gbssd and 16 gb of gddr5 ram. If I log in with another account everything works fine but I need to use my main account. I have tried lots of solutions but none of them work.
Ira
 

Solution
Neemobeer
Sounds like your profile is corrupt. Easiest fix would be to re-create it.
  • Log in as an administrator account, if you don't have one, you can enable the default admin account
    • Run an elevated command prompt and type net user administrator /enable:yes
  • Go to C:\Users and rename your profile to username.old
  • Open regedit, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\
  • Click on each key that begins with S-1-5-21- and look at the ProfileImagePath value to determin which SID key is your problem accounts.
  • Right Click the S-1-5-21-# key and rename, append .bak
  • Now logout and log back in with your account you were having issues with. It should create a new profile...
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Neemobeer

Neemobeer

Windows Forum Team
Staff member
Joined
Jul 4, 2015
Messages
8,995
#2
Sounds like your profile is corrupt. Easiest fix would be to re-create it.
  • Log in as an administrator account, if you don't have one, you can enable the default admin account
    • Run an elevated command prompt and type net user administrator /enable:yes
  • Go to C:\Users and rename your profile to username.old
  • Open regedit, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\
  • Click on each key that begins with S-1-5-21- and look at the ProfileImagePath value to determin which SID key is your problem accounts.
  • Right Click the S-1-5-21-# key and rename, append .bak
  • Now logout and log back in with your account you were having issues with. It should create a new profile
  • Move any data from the old profile you need.
 

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