help desk

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Hi guys I've a Win 7 PC and am looking to help out an elderly friend who has a Win 10 PC using remote software - while she only lives 2 mins away, I'm finding myself often having to go out for the sake of a 2-min fix - she struggles to explain the problem to me when she runs into error msgs and...

I have been doing windows updates today but i got error 80070002. Have done all kinds of fixes and followed all the instructions to resolve and fix the error but to no avail. Everytime I do windows updates, just for today, i got different kinds of erros e.g. 8024402F 8024A000 Is there ANOTHER...

Assume a remote user (needing help) is logged in at a remote computer. Now I am connecting from local computer to the remote computer by using the built-in RemoteDesktop Tool and using his login account (password known). At the moment when I login the session on the remote computer is...

Hello from a new Member. Desktop User. Windows 7 Professional. Version 6.1.7601. I am trying to turn on/off my wifi at will. My wifi is currently on as default but I never/rarely use it. I have search different forums and even contacted Windows Help desk who did send me an email on how to open...

There's one application on my computer, Powerchute Personal Edition, that has not worked (rather, it "seems to be working") since it was installed on a new computer running Win7. Yes, its icon is displayed in the lower right corner of the screen (I forget the corner's name) and, I do receive...

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I have always been able to create sub folders by using the menus or by right clicking on the highlighted folder. All of a sudden this capability is gone. Nothing happens when I click on "New Folder" in the top menu. If I highlight the folder and rignt click the only choice given me is to create...

You set Windows 7 to create System Restore points but notice that your system restore points have been deleted when you restart your computer. You can create new system restore points successfully but those restore points are also being deleted when... More...

Windows 7 Problem Steps Recorder or PSR by Britec YouTube - Windows 7 Problem Steps Recorder or PSR by Britec How to use Problem Steps Recorder Tool in Windows 7 Problem Steps Recorder is a new miracle tool in Windows 7 for especially help desk or support engineers as well as software...

"MMC cannot open the file c:\windows\system32\secpol.msc This may be because the file does not exist, is not an MMC console, or was created by a later version of MMC.This may also be because you do not have sufficient privileges to access the file" is the error I receive when trying to...

By now everyone has heard about the alleged secret agents arrested in the USA. If you haven't had a chance to read the criminal complaint against them, you're missing out on some interesting revelations. Revelation 1: Mission Completely Possible Unlike James Bond (or, heck. Austin Powers)...

I am sorry if this is in the incorrect forum, but I was totally unable to track down the correct method of submitting a bug report. I tried the help desk, as advised, and got this: "» Question I have found a bug on your website. How do I report it? » Answer Before you submit a bug report...

Link Removed - Invalid URL Link Removed - Invalid URL Some of you might not remember this, but Link Removed - Invalid URL was an illustrative example of corporations that turned their back on Windows Vista in 2007, as opposite to AMD, which was quick to embrace Windows XP’s successor. Not the...

Link Removed - Invalid URL The success of Windows 7 can be measured by sales of Windows 7, or by new PC sales with Windows 7 installed, or the number of companies that are offering upgrade of their software to the Windows 7 environment; all positive signs. But there is another measure. The...

So I know this is not exactly the right forum to post this problem. But I hate people who join a forum just to post a question and never come back. So I figured since I've used this forum previously and had lots of help, I should try here again. So here is my dilemna, a few months ago, I all...

Just curious how many of us here actually work in this field. I work for a Infrastructure Consulting company as a Systems Engineer. I do mostly project based work (as well as some tier 3 service work for our help desk) on Microsoft (pretty much everything) and Symantec products (Backup Exec...

rebuilt my pc about 4 months ago been running xp went ahead and installed windows u7 had its small problems but otherwise ok. Noticed recently it keeps going into sleep mofde where as it never did b4 and couldn't bring it out by just moving the mouse or hitting enter on the keyboard have to hit...