Windows 10 ASUS X550C Restarted to BIOS, Won’t Boot

J

JandN2639

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Apr 14, 2019
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Several days ago, I was running the usual Windows Update process overnight on my X550C.

When I returned and tried to unlock the laptop, it froze. I therefore did a forced restart.

The laptop went to a black screen with a couple of options and several tabs. I learned online that this is the BIOS screen.

I created a password, but that did not change anything. Based on directions I found, I tried to disable the top setting in the Security tab and also enable the second setting, but I was only able to change one of them.

I cannot get past the error message I have received ever since. I am not an IT person, and since Illinois is under quarantine, I don't know if I can get help anywhere.

I need my laptop. Does anyone have suggestions?


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Solution
ok in slow speak;
one of two things has happened to your laptop and they are both bad;

1. the harddrive is tits up busted (all the data on it is gone) and you need a new harddrive or a new laptop... it is often cheaper to bye a new laptop than spend money looking for old parts to match the laptop you have

2. the harddrive itself is ok {all the data is still there} and the problem is Windows updates loaded untested [one size fits all] drivers which don't work for your older harddrive... 95% of the time this is what has happened but a laptop does tend to get bashed up so it could be either scenario

I don't know your needs... maybe the data on that harddrive is important photos of your kids holidays or tax data but you need a pro to...
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I cannot access anything. I am stuck on an error message requesting that I enter a key.


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Can someone please help me? I need my laptop. Thank you for all help, including where to take it if there is no other option.


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Take out your phone and make a quick image of this error message...we need details if you want help mate

Making a password for the bios wasn't needed but the damage is done now and what exactly is the two security settings you changed

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ussnorway, the screenshot shows the message.

I believe one setting I was supposed to change was a proxy setting. Unfortunately, I can't find the video I used. There were two very similar settings on the same BIOS tab, and I could only change one.




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I once got this message when the battery on the motherboard was flat and the stored bootdevice was lost and become invalid.

I would try going into bios bootmenue and check whether the boot device is the correct one, or perhaps use F9 Optimized Defaults
 
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bochane, I am not able to do anything. My laptop is stuck at the error message I posted.


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Here are screenshots of each of the 5 tabs. You will probably need to zoom in on all of them.

Which settings do I need to change? I would also like to remove the password I entered.

Please keep in mind that I am not an IT person!








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Pushing F9 yields a dialog box, Open Optimized Defaults? I don't know which option to choose--yes or no.


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You should enter Yes, and than save them by F10.

But be carefull, I don't recognize every option I see on your sreenshots
Anybody else?
 
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The circled area is the section I attempted to change. At this point, I don't remember the details.

I have messaged ussnorway.


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