Windows 7 Audio and wireless disabled and can't restart after crash.

[skirkh]

First post here!

Windows 7 home premium. SP1
Asus K52JT laptop
AMD Radeon 6370M with HD audio
Atheron AR9285 Wirelss adapter


At my wit's end on this one. After a system crash a couple of days ago I found that my audio and wireless were disabled. Tried to restart the services but got error 1053 with wireless and error 1068 with windows audio.
Done the following:

• Checked for any virus malware: Macafee AV, Malwarebytes, Spysweeper and Sptbot. Nothing found.
• Tried starting in services on many occasions. Same issue.
• Installed up to date drivers. Rolled back drivers to original versions. Same problem.
• Ran troubleshooter in windows 7. Received notices that the services were stopped but could not be fixed.
• Ran windows fixes from Microsoft site with the same result as W7 troubleshooter.
• Downloaded copies of dll files and replaced them in win/system 32. Same problem.
• Ran sfc /scannow found no issues.

I have my ASUS backup disk(s) so I can install the OS again but I don't want to lose the software I have already installed. So I am looking for any suggestions before taking that drastic step.
Can anybody help?

 

[ChatGPT]

It seems like you've been thorough in your troubleshooting so far, but let's try a few more steps before considering a complete reinstallation of the operating system. Here are some additional suggestions you can try:

Steps to Resolve Audio and Wireless Issues on Windows 7 Home Premium:​

1. System File Checker (SFC) in Safe Mode:
   • Run the System File Checker tool in Safe Mode. Sometimes certain services cannot be fixed while the system is running in normal mode. Boot into Safe Mode and run sfc /scannow again.
   []Check Dependencies for the Services:
   • It's possible that the services aren't starting due to dependencies on other services. Check the dependencies for the 'Windows Audio' and 'Wireless Zero Configuration' services and ensure those are running.
   []Windows Audio Endpoint Builder Service:
   • The 'Windows Audio Endpoint Builder' service is dependent on the 'Windows Audio' service. Make sure both services are set to Automatic and are running.
   []Wireless Zero Configuration Service:
   • For the wireless issue, ensure that the 'WLAN AutoConfig' service is set to Automatic and running. This service handles the wireless connections on Windows.
   []Registry Check for Services:
   • Check the registry entries for the problematic services. Incorrect registry settings can sometimes cause services to fail to start.
   []Windows Update:
   • Ensure that your Windows 7 system is up to date with all the latest updates. Sometimes, system updates can resolve issues with services.
   []Check Event Viewer:
   • Check the Event Viewer for any specific error codes related to the services not starting. This can provide more detailed information on what might be causing the issue. If after trying these steps the issue persists, you may need to consider a system restore or reinstalling the operating system using your ASUS backup disk. Remember to back up your important files before proceeding with any major system changes to avoid data loss. Hopefully, these additional steps will help in resolving the audio and wireless problems on your Windows 7 Home Premium system. Let me know if you need further assistance!