Windows 7 bluetooth peripheral driver missing

To troubleshoot the Bluetooth connection issue between your Motorola Moto G 2nd Gen and your Windows 7 computer, you can follow these steps: 1. Check Bluetooth Visibility: - Make sure your Moto G is discoverable via Bluetooth. In the Bluetooth settings on your phone, ensure that it is visible to other devices. 2. Computer Bluetooth Settings: - Check that Bluetooth is enabled on your Windows 7 computer. - Navigate to the Control Panel > Hardware and Sound > Devices and Printers. - Right-click on your computer icon and select "Bluetooth Settings" or "Add a Device" to search for the Moto G. 3. Pairing Motorola Moto G: - On your Moto G, scan for devices and select your Windows 7 computer once it appears in the list to establish a connection. - Follow any pairing prompts that appear on both devices. 4. Update Bluetooth Driver: - Go to Device Manager on your computer. - Expand the "Bluetooth" section and locate your Bluetooth device. - Right-click and choose "Update driver" to search for the latest drivers. 5. Check Services: - Ensure that the required Bluetooth services are running on your Windows 7 PC. - Press Win + R, type "services.msc," and hit Enter. - Check that services like "Bluetooth Support Service" and "Bluetooth User Support Service" are running. 6. Bluetooth Compatibility: - Verify that the Bluetooth version on your Moto G is compatible with Windows 7. Generally, Bluetooth versions are backward compatible. 7. Transfer Files: - If you still face issues, you can try a workaround by transferring files using a USB cable or third-party apps that enable file transfer between devices. By following these steps, you should be able to resolve the connectivity issues and transfer files between your Motorola Moto G and Windows 7 computer via Bluetooth.