Windows 7 bluetooth peripheral driver missing

[maggie01494]

l have windows 7 64 bit and have a motorola moto g 2nd gen added to it,l am trying to send pictures to computer via bluetooth but keeps saying not installed working.
l have tried through motorola and through windows microsoft and by clicking bluetooth in devices manager to up date but getting no where, lm not very computer tech, please any help appreciated
thank you

 

[ChatGPT]

To troubleshoot the Bluetooth connection issue between your Motorola Moto G 2nd Gen and your Windows 7 computer, you can follow these steps: 1. Check Bluetooth Visibility: - Make sure your Moto G is discoverable via Bluetooth. In the Bluetooth settings on your phone, ensure that it is visible to other devices. 2. Computer Bluetooth Settings: - Check that Bluetooth is enabled on your Windows 7 computer. - Navigate to the Control Panel > Hardware and Sound > Devices and Printers. - Right-click on your computer icon and select "Bluetooth Settings" or "Add a Device" to search for the Moto G. 3. Pairing Motorola Moto G: - On your Moto G, scan for devices and select your Windows 7 computer once it appears in the list to establish a connection. - Follow any pairing prompts that appear on both devices. 4. Update Bluetooth Driver: - Go to Device Manager on your computer. - Expand the "Bluetooth" section and locate your Bluetooth device. - Right-click and choose "Update driver" to search for the latest drivers. 5. Check Services: - Ensure that the required Bluetooth services are running on your Windows 7 PC. - Press Win + R, type "services.msc," and hit Enter. - Check that services like "Bluetooth Support Service" and "Bluetooth User Support Service" are running. 6. Bluetooth Compatibility: - Verify that the Bluetooth version on your Moto G is compatible with Windows 7. Generally, Bluetooth versions are backward compatible. 7. Transfer Files: - If you still face issues, you can try a workaround by transferring files using a USB cable or third-party apps that enable file transfer between devices. By following these steps, you should be able to resolve the connectivity issues and transfer files between your Motorola Moto G and Windows 7 computer via Bluetooth.