Box Appears on Start-up

Discussion in 'Windows 8 Help and Support' started by Summers, Jun 20, 2015.

  1. Summers

    Summers New Member

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    Just the last couple of days I get this box appear on start-up - any idea what it is and how I can get rid of it? Doesn't seem to affect my laptop functioning normally:

    upload_2015-6-20_15-32-51.
     
  2. helpifIcan

    helpifIcan Extraordinary Member

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    Probably some program either running in the background or a program in the background that failed to complete.
    If you have not installed anything recently hard to pin down. If something was installed recently or updated remove or try a restore to a date before this started.
    Obviously if everything is running fine more a PITA than a problem
     
  3. Summers

    Summers New Member

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    Thanks. I've stalled quite a lot recently as it's a new laptop. I've also done a lot of uninstalling too (after discovering loads of software advertised as FREE when they're not!). I can't pinpoint the date this started so restoring back to before then won't be possible. I guess if there's no solution, then, (hard to believe) I will have to put up with it! Cheers.
     
  4. helpifIcan

    helpifIcan Extraordinary Member

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    You could check and see if there is anything in the error logs that helps you pin done the problem.
     
  5. Summers

    Summers New Member

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    Where do I find the error log?
     
  6. helpifIcan

    helpifIcan Extraordinary Member

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    If you do not know how to do this I'm afraid the information there would not be helpful to you.
     
  7. MikeHawthorne

    MikeHawthorne Essential Member
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    Hi

    You could try running CCleaner and see it some of the software you uninstalled left something behind.
    My guess is that's what is happening.

    Something that your computer thinks should start isn't there anymore so the window pops up.

    Run both the normal and the registry scans.

    If you don't have CCleaner (and you should) you can get it here...
    http://filehippo.com/download_ccleaner/59127/

    CCleaner also has an interface that lets you decide what starts at boot.
    You can disable things easily and re-enable them quickly as well.
    If you can find what is trying to start you can just stop it from trying to load.

    You can avoid issues like this in the future by running another free program called Revo Uninstaller.
    It looks for all the leftover stuff when it does the uninstall.

    Mike
     
  8. ussnorway

    ussnorway Windows Forum Team
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    Another option is to post your startup list as a screenshot... its a safe bet the cause is one of them as it always happens at boot time.

    press [windows key] + [x] then press [t] and select "start up" tab.
    Screenshot (32).
     
  9. Summers

    Summers New Member

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    Here it is! Any ideas?


    upload_2015-7-2_10-43-31.
     

    Attached Files:

  10. Summers

    Summers New Member

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    I'm also getting the following message now both at start-up and intermittently while my laptop is on - any thoughts?:

    upload_2015-7-2_10-45-23.
     
  11. Josephur

    Josephur Windows Forum Admin
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    I would urge you to run Malwarebytes, AdwCleaner, and Junkware Removal Tool. Remove anything they find. Your system most likely has malware and unwanted programs on it.
     
  12. OTT

    OTT Active Member

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    "Mindspark Toolbar Platform" + "gb-installer-core" + "Pokki" are all Adware/PUP

    First make a restore point !
    Try to locate and un-install anything related to the above "programs" via Control Panel-Programs (and Features).
    After that do a full scan with Malwarebytes Anti-Malware and let it remove/quarantine everything it finds.

    Report back if you have any problems and if these boxes/windows still appear.

    OTT
     
  13. MikeHawthorne

    MikeHawthorne Essential Member
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    Hi

    Yes, run Malwarebytes.
    If you still have issues after that we can go from there.

    Mike
     
  14. Josephur

    Josephur Windows Forum Admin
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    Not sure Malwarebytes would be enough, I will still urge ADW and JRT as well.
     
  15. ussnorway

    ussnorway Windows Forum Team
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    I'd disable both red and green but the red is 1st priority.
    disable.
    FWIW Agreed.
     

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