Windows 7 BSOD and shut downs, please help

M

Michael74

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Sep 22, 2010
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I have am partially blind so if this is posted somewhere, please direct me in the right direction.

Acer Aspire 7220 laptop that came with Windows Vista. Someone update to have W7 Ultimate 32 bit about 2 months ago. I have updated all drivers, from what I can tell, and my computer shuts down without any notice. Doesn't matter what I am doing but this happens every day at random times. Often taking 2 hours to get the computer working again.

I get the BSOD, sometimes, on boot up.
*** STOP: 0x0000005C (0x0000010B, 0x00000003, 0x00000000, 0x00000000)

Here is the system information if that helps:

------------------
System Information
------------------
Time of this report: 9/22/2010, 12:30:20
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: Portuguese (Regional Setting: Portuguese)
System Manufacturer: Acer
System Model: Aspire 7220
BIOS: PhoenixBIOS 4.0 Release 6.1
Processor: Mobile AMD Sempron(tm) Processor 3600+, ~2.0GHz
Memory: 2560MB RAM
Available OS Memory: 2302MB RAM
Page File: 816MB used, 3789MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode


Any idea what needs to be done? Many thanks in advance-Michael
 
Solution
T
Realizing you're not in such a very good situation because of your limited computer skills, I'll try to help the best I can with what I am given to work with so far. Please post the dumps if possible to supplement.

1) Uninstall all of your ArcSoft software which is too old for Windows 7:

arc arc Kernel 24-05-2007 22:31:06

2) Visit your laptop manufacturer's site to download and install the latest update for the Alps Pointing Device driver:

ApfiltrServi Alps Pointing-device F Kernel 02-08-2007 08:46:22

3) Uninstall all Adaptec software which is too old for Windows 7:

adp94xx adp94xx Kernel 05-12-2008 23:59:55
adpahci adpahci Kernel...
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Michael74:
Hello and welcome to the forums.
I have moved your thread to the BSOD sub-forum. I am sure someone here will be able to help with your issue. You may however want to take a look at this as it may help in getting the best information into helpful hands
Link Removed
 
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Hi. There is no minidump attached. Please go to C:\Windows\Minidump to copy the files from there to any other folder. Then zip them. Attach the zip to a post.

We shall have a look.
 
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I have tried several times to set up a dump file and no luck. I have attached, above, the outcome of the SF Diag Tool I was asked to do. I'm not going to lie but if someone could talk me through this I would appreciate it. I have very little computer skills.
 
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Hi Michael. My previous post above is all that you need to do to post the crash dumps.

If you follow along well, you'll be able to post them. If you run into issues doing so, please tell us exactly what it/they are and we'll be glad to help.
 
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Realizing you're not in such a very good situation because of your limited computer skills, I'll try to help the best I can with what I am given to work with so far. Please post the dumps if possible to supplement.

1) Uninstall all of your ArcSoft software which is too old for Windows 7:

arc arc Kernel 24-05-2007 22:31:06

2) Visit your laptop manufacturer's site to download and install the latest update for the Alps Pointing Device driver:

ApfiltrServi Alps Pointing-device F Kernel 02-08-2007 08:46:22

3) Uninstall all Adaptec software which is too old for Windows 7:

adp94xx adp94xx Kernel 05-12-2008 23:59:55
adpahci adpahci Kernel 01-05-2007 18:29:26
adpu320 adpu320 Kernel 28-02-2007 00:03:08
aic78xx aic78xx Kernel 12-04-2006 01:20:11

4) At the laptop manufacturer's site, download and install the latest update to the Broadcom NetXtreme lan driver:

b57nd60x Broadcom NetXtreme Gig Kernel 26-04-2009 12:15:34
ebdrv Broadcom NetXtreme II Kernel 31-12-2008 16:06:23

5) Update your Brother software for what is probably the printer, from Brother's site:

BrFiltLo Brother USB Mass-Stora Kernel 06-08-2006 22:33:45
BrFiltUp Brother USB Mass-Stora Kernel 06-08-2006 22:33:45
Brserid Brother MFC Serial Por Kernel 06-08-2006 22:33:50
BrSerWdm Brother WDM Serial dri Kernel 06-08-2006 22:33:44
BrUsbMdm Brother MFC USB Fax On Kernel 06-08-2006 22:33:43
BrUsbSer Brother MFC USB Serial Kernel 09-08-2006 13:02:02

6) Uninstall all Dritek software:

DKbFltr Dritek Keyboard Filter Kernel 26-03-2009 03:10:12
DritekPortIO Dritek General Port I/ Kernel 23-12-2005 08:13:04

Link Removed - Invalid URL

7) Update this ENE CIR Receiver driver from laptop manufacturer's site:

enecir ENE CIR Receiver Kernel 07-03-2007 08:26:49

8) Update the modem drivers from manufacturer's site:

HSF_DPV HSF_DPV Kernel 27-04-2007 01:19:21
HSXHWAZL HSXHWAZL Kernel 27-04-2007 01:18:01

9) Update the Intel Storage drivers from laptop manufacturer's site:

iirsp iirsp Kernel 13-12-2005 21:48:01

10) Update your Ricoh card reader drivers from manufacturer's site:

rimmptsk rimmptsk Kernel 24-02-2007 05:42:21
rimsptsk rimsptsk Kernel 23-01-2007 07:40:19
rismxdp Ricoh xD-Picture Card Kernel 21-03-2007 13:02:02

------------

I will stop now because there are lots and lots more things to do. Please start with doing the above and post crash dumps if further help needed. Good luck.
 
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Solution
So far I have tried this to get the crash dumps but once I did this, I go to c:windows and cant find the dmp file. Any idea where it would be? I followed these instructions:


  1. Go to Start and type in sysdm.cpl and press Enter
  2. Click on the Advanced tab
  3. Click on the Startup and Recovery Settings button
  4. Ensure that Automatically restart is unchecked
  5. Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
  6. Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later
  7. Click OK twice to exit the dialogs, then reboot for the changes to take effect.
By the way thanks for the above info... I am working on all of that now.
 
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Sure thing.

In C:\Windows, there should be a folder with the name Minidump. The files that need to be copied to another folder should be in there, especially since you've done what is in your last post.

All those things I posted above need to be taken care of, but we can be much more precise if minidumps are included here.
 
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Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
Click to expand...

For some reason next to small memory dump it says (128 kB). Then when I go to Start; computer; C. Drive; windows... then I cant find the minidump file. Goodness gracious.
 
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The 128 kb is fine and good.

There will not be any minidump files in C:\Windows.

Rather, there will be a folder there called Minidump.
 
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