BSOD on friends PC

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by illegalsaurus, Nov 23, 2013.

  1. illegalsaurus

    illegalsaurus New Member

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    Helping a friend out trying to figure out why his pc keeps giving him a BSOD. He says his youtube and hulu videos are crashing and then sometimes his PC will BSOD. I asked if he had updated all of his drivers and he said he had. Attached is a copy of his minidump file, any help would be appreciated.
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Hi,
    after checking the dmp file I noticed the bios is old:
    BiosVersion = 0908
    BiosReleaseDate = 11/16/2012
    Latest version is 1301: http://www.asus.com/Motherboards/P8Z77V_LK/#support

    Please update Network driver:
    Rt64win7.sys Tue Jun 12 15:00:29 2012
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

    Please update sound driver:
    RTKVHD64.sys Tue Jun 12 11:02:32 2012
    http://www.realtek.com/downloads/

    AVG has been known in the past to cause issues. Please remove for the duration of this troubleshoot and use MSE instead:
    http://www.microsoft.com/en-gb/security/pc-security/mse.aspx
     
  3. illegalsaurus

    illegalsaurus New Member

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    Sounds good, I will update later today after I get him to make these changes. Told him if he is still having issues to send me another dump file and will go from there.
     

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