BSOD on friends PC

#1
Helping a friend out trying to figure out why his pc keeps giving him a BSOD. He says his youtube and hulu videos are crashing and then sometimes his PC will BSOD. I asked if he had updated all of his drivers and he said he had. Attached is a copy of his minidump file, any help would be appreciated.
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Hi,
after checking the dmp file I noticed the bios is old:
BiosVersion = 0908
BiosReleaseDate = 11/16/2012
Latest version is 1301: http://www.asus.com/Motherboards/P8Z77V_LK/#support

Please update Network driver:
Rt64win7.sys Tue Jun 12 15:00:29 2012
http://www.realtek.com.tw/downloads...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

Please update sound driver:
RTKVHD64.sys Tue Jun 12 11:02:32 2012
http://www.realtek.com/downloads/

AVG has been known in the past to cause issues. Please remove for the duration of this troubleshoot and use MSE instead:
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx
 


#3
Sounds good, I will update later today after I get him to make these changes. Told him if he is still having issues to send me another dump file and will go from there.
 


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.