Windows 7 BSOD on friends PC

illegalsaurus

New Member
Joined
Nov 23, 2013
Helping a friend out trying to figure out why his pc keeps giving him a BSOD. He says his youtube and hulu videos are crashing and then sometimes his PC will BSOD. I asked if he had updated all of his drivers and he said he had. Attached is a copy of his minidump file, any help would be appreciated.
 

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  • 112213-29343-01.dmp
    287.1 KB · Views: 359
Hi,
after checking the dmp file I noticed the bios is old:
BiosVersion = 0908
BiosReleaseDate = 11/16/2012
Latest version is 1301: http://www.asus.com/Motherboards/P8Z77V_LK/#support

Please update Network driver:
Rt64win7.sys Tue Jun 12 15:00:29 2012
http://www.realtek.com.tw/downloads...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

Please update sound driver:
RTKVHD64.sys Tue Jun 12 11:02:32 2012
http://www.realtek.com/downloads/

AVG has been known in the past to cause issues. Please remove for the duration of this troubleshoot and use MSE instead:
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx
 
Sounds good, I will update later today after I get him to make these changes. Told him if he is still having issues to send me another dump file and will go from there.
 
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