BSOD on new build with Asus 7870

#1
Hey guys! I was wondering if anyone could help me. I keep getting seemingly random bsod's. The last one I got was from opening a picture, and bam. Before that, it would be while starting a game. Sometimes, when I am using TeamViewer from work to get into this machine, running executables makes it bsod too. I haven't had any problems with waking it from sleep, because I have it to never do so. I have tried uninstalling the gpu drivers and reinstalling them but that didn't help.
Any ideas? I also attached the Diag tool zip file, and inside that folder I included my whole minidump folder just in case it didn't get all of them.

http://wikisend.com/download/951046/W7F_27-06-2013.zip
 


Last edited by a moderator:

kemical

Windows Forum Admin
Staff member
Premium Supporter
#2
Hey guys! I was wondering if anyone could help me. I keep getting seemingly random bsod's. The last one I got was from opening a picture, and bam. Before that, it would be while starting a game. Sometimes, when I am using TeamViewer from work to get into this machine, running executables makes it bsod too. I haven't had any problems with waking it from sleep, because I have it to never do so. I have tried uninstalling the gpu drivers and reinstalling them but that didn't help.
Any ideas? I also attached the Diag tool zip file, and inside that folder I included my whole minidump folder just in case it didn't get all of them.

Wikisend: free file sharing service
Code:
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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.


BugCheck A0000001, {5, 0, 0, 0}


Probably caused by : atikmdag.sys ( atikmdag+23c5c )


Followup: MachineOwner
Hi,

the few dumps i looked at is showing your graphics driver as the culprit although this isn't always the case. I noticed a few drivers are a tad old as well as Teamviewer which hails from 2010. Please update if possible to a later version.

TVMonitor.sys Thu Nov 25 11:07:00 2010

TeamViewer - Free Remote Control, Remote Access & Online Meetings

You are also showing this driver:

MBfilt64.sys Fri Jul 31 04:40:32 2009

Apparently this is a Creative sound driver although your system also has a Realtek driver installed too. Do you have a sound card plugged in? If so please update the driver.

Your network driver is old too:

Rt630x64.sys Wed Oct 19 13:12:55 2011

Please update:

Realtek

I'm pretty sure this is your motherboard and you could use the info found here to find updated drivers:

MSI UK ? Motherboard - Z77A-G45


See how you get on after updating the above. If issues still persist please post back with any new dmp files
 


#3
Doesn't look like updating drivers did anything. I've even wiped the computer and I still have issues
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#4
After you wiped the computer, what have you reinstalled as far as software and drivers?

Edit: I could not get to your link. It looks like it wants me to sign in to the wikisend site. Since you can attach files directly to this site, I don't really want to do that.
 


Last edited:
#5
After you wiped the computer, what have you reinstalled as far as software and drivers?

Edit: I could not get to your link. It looks like it wants me to sign in to the wikisend site. Since you can attach files directly to this site, I don't really want to do that.
Software wise, teamviewer, which I get BSOD's A LOT when using, especially when I open Internet Explorer when I'm using my desktop remotely with teamviewer. I have installed the latest available drivers (not beta) from AMD, some games, and other programs that would not affect the system in a way that should be causing this. A few days ago, a few times in a row, if I started watching something in MPC - HC and moved it to another monitor and fullscreened it, it would bsod.
With that in mind, I would also like to note I have 4 monitors set up, 3 of them are on the card and one is driven by the integrated . When I get home tonight I will re-run the diag tool, and upload it again
 


#6
After you wiped the computer, what have you reinstalled as far as software and drivers?

Edit: I could not get to your link. It looks like it wants me to sign in to the wikisend site. Since you can attach files directly to this site, I don't really want to do that.
Here ya go
 


Attachments

Saltgrass

Excellent Member
Microsoft Community Contributor
#7
I checked the dump files, but I am not that experienced with such things. As kemical mentions the video driver seems to be getting caught most often. It happens during several different processes that that I saw in the files I analyzed. Twice is was the Desktop Windows Manager, once during mpc-hc64.exe, which looks to be a video player of some type, and once during NexusClient.ex.

I am not sure if these dump files were taken after you reinstalled, but when troubleshooting, I usually load only basic software initially for testing, then add software that might be involved after I have confirmed a stable system prior to their addition.

I did find one thing I don't think kemical mentioned, but I don't have an ATI card so it may be normal. The driver
CorsairLINK_HardwareMonitor

in the path

C:\Program Files (x86)\Corsair\CorsairLINK2\CorsairLINK_HardwareMonitor.sys

Seems to be from 2008 and I have no idea what it is. Possibly a utility to monitor and control your system's cooling?

EDIT: You may also want to check your msinfo.exe readout for problem devices. It seems to show a situation with a PS/2 mouse.
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#8
Other things in the Event Viewer which may or may not be relevant. You may have messages in the Action Center about these.

Bonjour Service
ERROR: handle_resolve_request bad interfaceIndex 24

USB\VID_046D&PID_CA03 Logitech Wingman? No driver found..

Activation context generation failed for "C:\Users\Ibuki\Downloads\SoftonicDownloader_for_masstube.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifest.

Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5.manifest.
 


#9
as this is also happening with me so i am also looking for support in this issue as well .. so far i have tried the given suggestions but nothing is working
 


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