Windows 10 BSOD when i try to burn blu-ray disks

[NettleWarbler]

Afternoon all , I get BSOD when trying to burn blu-ray disks , It,s Nero 2018 or 2017 I use when burning blu--rays . Thank you .

 

[kemical]

I'm pretty sure VLC works on whichever device you decide to view your video signal on.

 

[kemical]

But... It's only a suggestion. If you don't want to use it then don't use it..

 

[NettleWarbler]

Hello i'v downloaded and installed command centre msi . I take it I have to install the other 4 items that were there .

 

[kemical]

Hello i'v downloaded and installed command centre msi

Ok.. Hope the updating goes well..

 

[NettleWarbler]

I,v installed 5 msi items I'm going to restart as one item said re-boot .

 

[NettleWarbler]

Will this sort the BSOD happening .

 

[NettleWarbler]

Live update 6 started automatacly it found 5 drivers which I downloaded and installed ( I think they installed ) missed out Norton and google , will it be ok to try Nero now .

 

[kemical]

Good luck! Oh I thought you wrote you were going to try it.. Yes, why not?

 

[NettleWarbler]

kemical , I will leave till late tomorrow afternoon , about 2 hrs earlier than now . Good night .

 

[kemical]

Ok understood, if it does blue screen please post the dump file. Hope all goes well.

 

[NettleWarbler]

3 BSOD , everytime I try to move to a different folder from minidump or send to a compresed zip folder or upload here it says ,.file not found or no read position , try that .

 

[NettleWarbler]

I did a scan with MSI Live Updater it found 5 Drivers , thought I had installed them . Done another scan this time 5 Drivers were definitely installed it said .

 

[kemical]

No dump file contained.

No dump file creation can be caused by having no page file. If you disabled it then please enable so that it's running at the recommended amount.

No dump creation can also mean issues with the HDD. Try running a chkdsk:
chkdsk – Guide for Windows XP, Vista, 7, 8, 8.1, 10

Have you tried running the application found in the sticky?

Have you tried accessing Nero support?
Official Nero Software Support | Customer Service and Technical Support

 

[kemical]

I did a scan with MSI Live Updater it found 5 Drivers , thought I had installed them . Done another scan this time 5 Drivers were definitely installed it said .

I also mentioned updating your Bios but as your struggling to install drivers it's probably best left to an expert.

Oh and one last question. Has Nero always blue screened or could you use it at one point without issue?

 

[kemical]

Actually i have further questions..

Is Nero fully patched? Please post the version number in it's entirety.

 

[NettleWarbler]

yes it used to burn blurays .

 

[kemical]

yes it used to burn blurays .

If you have a system restore point for around the time it worked you could try that.

Did you see my other questions regarding Nero support?

Your page file?

Is your version patched and full version number please.

 

[kemical]

You also forgot to post whether you ran this:

Check the processor is ok by running the Intel diagnostic:
Link Removed

Also don't forget about the chkdsk.

 

[NettleWarbler]

Mornin , if anyones interested I tried Nero again this morning ,same result BSOD after about 1 minute . Before I scanned with MSI Live Update it found 5 drivers I installed them , then re-started the PC . Did another scan this time only Google drivers were found so they were definitely installed .

 

[NettleWarbler]

I also done a scan with Intel® Processor Diagnostic Tool , it ended up with a Big Green Pass .