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I just purchased the ts5051 (not sure of the US alternative)
I am using PC win 7 x64
All installation went smoothly, drivers, software, all good. The printer is now on my system via USB. Appears as the default printer in printers and devices..great!
I try to print....NO PRINTER IS INSTALLED ON YOUR SYSTEM...hmmm
I go to printers and devices, click on the printer and then on printer properties and....NO PRINTER IS INSTALLED...
I reinstall the drivers (updated from Canon). Same thing!!!
Something on my pc is blocking it. The scanner works but not the printer.
I have disabled windows firewall and malwarebytes......still the same.
I know the printer works as I installed it on my laptop and it's fine.
Canon tech support say it's a windows problem and can't fix this. It's definitely a Windows thing and I need to track it down.
Also it won't let me 'ADD PRINTER' from the 'printer and devices' section, just gives me errors and says "Unable to install printer operation could not be completed error 0x000003eb"
UPDATE:
Today I started getting the BSOD as soon as I plugged in the new printer. I even tried to 'upgrade-repair' my windows 7 from DVD only to get half way and it said, 'unable to continue' and put me back to where I was. I have scanned for viruses, malware etc but it comes up clean.
Managed to get past the BSOF death and got windows to install its own driver for the printer, so once again it is installed and set to default printer.
I just noticed that the printspooler folder is totally empty! no printer is installed.?
How can this be? The comp sees the printer and is installed and yet the printspooler has no printer?
Pulling my hair out, please anyone with some knowledge here would be greatly appreciated, I really don't want to reformat and start again...HELP!!
I attach some pics, hopefully may help?
I am using PC win 7 x64
All installation went smoothly, drivers, software, all good. The printer is now on my system via USB. Appears as the default printer in printers and devices..great!
I try to print....NO PRINTER IS INSTALLED ON YOUR SYSTEM...hmmm
I go to printers and devices, click on the printer and then on printer properties and....NO PRINTER IS INSTALLED...
I reinstall the drivers (updated from Canon). Same thing!!!
Something on my pc is blocking it. The scanner works but not the printer.
I have disabled windows firewall and malwarebytes......still the same.
I know the printer works as I installed it on my laptop and it's fine.
Canon tech support say it's a windows problem and can't fix this. It's definitely a Windows thing and I need to track it down.
Also it won't let me 'ADD PRINTER' from the 'printer and devices' section, just gives me errors and says "Unable to install printer operation could not be completed error 0x000003eb"
UPDATE:
Today I started getting the BSOD as soon as I plugged in the new printer. I even tried to 'upgrade-repair' my windows 7 from DVD only to get half way and it said, 'unable to continue' and put me back to where I was. I have scanned for viruses, malware etc but it comes up clean.
Managed to get past the BSOF death and got windows to install its own driver for the printer, so once again it is installed and set to default printer.
I just noticed that the printspooler folder is totally empty! no printer is installed.?
How can this be? The comp sees the printer and is installed and yet the printspooler has no printer?
Pulling my hair out, please anyone with some knowledge here would be greatly appreciated, I really don't want to reformat and start again...HELP!!
I attach some pics, hopefully may help?